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cozykhuwa's avatar
cozykhuwa
2 months ago
Solved

Re: Unsupported video card issue

please help! my device is 64 bit so I don't know what to do!

Here's my graphic info

=== Graphics device info ===
Number: 0
Name (driver): Intel(R) HD Graphics 4600
Name (database): 4th Gen Intel(R) Core processor graphics - Mobile Haswell GT2 [Found: 1, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 0416, Board: 221e17aa, Chipset: 0006
Driver: , Version: 20.19.15.5126, GUID: 5CF0C870-B316-11EE-B028-892AEB473E4F
Driver version: 5126
Monitor: \\.\DISPLAY1
Texture memory: 472MB
Vertex program: 5.0
Pixel program: 5.0
Hardware TnL: 1
Opt. features:

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 months ago

    @cozykhuwa  The lag is likely because of the combination of many packs, many sims on the lot, and the very little memory your computer has.  What you can do is not run anything alongside Sims 4, I mean other than the EA App; and put the EA App in offline mode if you're not going to use the Gallery or play through a login event in that particular play session.  Restart your laptop immediately before you want to play as well.  This will free up as much memory as possible for the game.

    I believe you could add another RAM module if you wanted, which would help at least a little and perhaps a lot.  Memory is cheap and easy to install, so if you're going to keep this laptop for a while, it's a reasonable upgrade.  You'd want laptop memory specifically, DDR3 running at 1600 MHz, and an 8 GB module would be fine.

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    @cozykhuwa  I've split your post into its own thread because you're not getting the same error as is covered in the other thread.  Your GPU is found and supported, as you can see in the section of Config.log you posted.

    The error you're seeing can be ignored; just check the box to not show it again.  It happens on some systems that are below the minimum requirements for Sims 4, but the dialog itself shouldn't appear anymore since the Legacy Edition is no longer available.  As long as you can play, you're fine.

    If you can't play, or the game crashes all the time, please run a dxdiag and attach it to a reply here.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    @cozykhuwa  Please install the newest driver from Nvidia for your laptop's GT 730M.  It's old, but it's newer than the one you currently have installed.  Go here:

    https://www.nvidia.com/en-us/drivers/

    Select GeForce, GeForce 700M Series (notebooks), GT 730M, Windows 10, and download the Game Ready Driver offered.  Run it as an admin: right-click the download and select "Run as administrator."  Restart your computer afterwards and before trying to play.

    If this doesn't help, please describe the problem: does the game not start, does it start but crash, does it lag, etc.?  Again, the error message you posted initially can be ignored, and it shouldn't prevent you from running the game.

  • cozykhuwa's avatar
    cozykhuwa
    2 months ago

    @puzzlezaddict I did! Also i switched my game to DirectX9 which also made a huge difference. Now I'm getting the pop up saying the packs are taking a lot of memory, do you think that is the main reason for my lag? (By the way the game lags a lot especially if I go to populated lots, if my sim is alone it doesn't really lag as much. It is actually frustrating lol). Thank you so much for the help thus far!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    @cozykhuwa  The lag is likely because of the combination of many packs, many sims on the lot, and the very little memory your computer has.  What you can do is not run anything alongside Sims 4, I mean other than the EA App; and put the EA App in offline mode if you're not going to use the Gallery or play through a login event in that particular play session.  Restart your laptop immediately before you want to play as well.  This will free up as much memory as possible for the game.

    I believe you could add another RAM module if you wanted, which would help at least a little and perhaps a lot.  Memory is cheap and easy to install, so if you're going to keep this laptop for a while, it's a reasonable upgrade.  You'd want laptop memory specifically, DDR3 running at 1600 MHz, and an 8 GB module would be fine.

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