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puzzlezaddict
4 years agoHero+
@sayalin I've split your post into its own thread because the original thread was quite old. Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can get far enough to start a new save.
If you still can't launch the game, please let me know what antivirus you use. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
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