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Re: Why does my game lag after updating the computer to windows 11

@etaaa_5  There are a number of reasons why installing a new OS might cause Sims 4 to lag, but the timing could be a coincidence as well.  Just as a test, please start a new save and let me know whether it lags.  Please continue to test with no mods or custom content present.

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

5 Replies

  • etaaa_5's avatar
    etaaa_5
    2 years ago

    I tried doing your tips and nothing changed, I'm so sad about this thing.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @etaaa_5  Please provide a dxdiag, as I mentioned earlier.  This is not a troubleshooting step but rather a type of system report I can read to look for errors and other problems.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @etaaa_5  Most of the errors in your dxdiag are generic Windows errors, so it's a good idea to run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    Once you've done that, please update your laptop's graphics driver, which is two years old.  Lenovo offers a much newer driver for your laptop.  You can get it, just the Intel driver and not the Nvidia one, here:

    https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/5-series/5-15iil05/81yk/downloads/driver-list/component?name=Graphics%20Processing%20Units%20%28GPU%29%20and%20Server-AI%20Accelerators&id=635380F4-448F-4129-AA77-265289D96F6F

    Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

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