Re: Windows 11 and ts4?

Well here I provide the dxdiag file.

@essiewik  You're running Windows 11 on a system that's technically not supported.  While this might be fine, it's certainly possible that it's causing or contributing to the crashes.  Anyway, a crash dump would be helpful here.  Click Windows key-R and copy and paste this:

%LocalAppData%\CrashDumps

When you enter, you'll see a list of .dmp files.  If one of them is from Sims 4, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.  If you see any crashes in that folder that are not from Sim

If there is no Sims 4 .dmp file, you can enable them:

• Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
• In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
• Launch Sims 4 and wait for it to crash (whether you can play at all or not)
• After it crashes, wait for any crash dialogs to finish
• Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
• Upload the last .dmp file to a free filesharing site and link it here
• When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.

I had 3 from sims:

ts4dmp

ts4dmp2

ts4dmp3 

@essiewik  All three of the dumps show out of memory crashes.  With 8 GB RAM installed, you'd normally be fine, but something running on your computer is using enough of that and the page file too that Sims 4 is running out of memory entirely.  It's not clear from your dxdiag and the crash dumps what exactly this is, but one relatively easy workaround is to increase the size of the page file and see whether it helps.

Hit Windows key-R and enter "sysdm.cpl" without quotes into the run box.  In the window that opens, click the Advanced tab, then Performance, then Advanced, then Change under Virtual Memory.  Before doing anything else, please take a screenshot of what you see and attach it to a post when you reply, for reference.  Now uncheck the box to automatically manage page file size, choose custom size, and set 12288 (that would be 12 GB) as the initial and max size.  Click OK, restart your computer, and test.

If you don't want to do this right away, you can try playing Sims 4 with nothing else running in the background, other than Origin of course.  But that shouldn't be necessary—8 GB is a common amount of installed RAM, and it's enough for almost all players even when they have several apps open at once.

I have no custom content but just almost all but one or two of the packs. I have been leery to update to Windows 11 because I love to play TS4. My husband has the base game plus one expansion and was able to run just fine but Im concerned that because I have more packs Id have a problem running the game. Especially because Windows 11 JUST came out...kinda waiting for any bugs with the  new Windows to work itself out. Any thoughts on this are appreciated...especially positive ones. :D Thanks. Sim on!

@lkrause74  If the processor in your computer is supported, and you've either updated the graphics driver or can do so if necessary, then Sims 4 should run fine on your computer after you upgrade to Windows 11.  The game does run as expected in 11, most of the time, so there's a good chance you'll be fine.

However, there are a couple of caveats.  One is that if you only have 4 GB RAM, you might well notice a performance hit, although it's not guaranteed.  Another is of course that 11 is new enough that we can't anticipate all the potential issues, only address them as they show up.  And it's clear that systems that 11 doesn't fully support can run into problems that are difficult to address, so definitely don't install it if your processor isn't on the supported list.

In general, it's not always a good idea to update for its own sake.  The best approach is often to wait to update until the new software (OS, graphics driver, whatever) has a new feature you want or the old software is out of support or otherwise not working teh way you'd like.  For example, I update my graphics driver every six months, more or less, rather than installing each new one at release.  It's easy to update your way into a problem that you didn't previously have.

On the other hand, if you really want to try Windows 11, just back up all your files first.  That way, if you encounter an issue you can't solve, you can go back to 10.

Actually, I have 8 GB of RAM. Ive been holding off on upgrading to Windows 11 as since its new there's likely to be bugs and fixes. My husband updated his laptop to Windows 11 and so far hasnt experienced any issues but he only has the base TS4 and one expansion, whereas I have nearly all of them. 🙂 I just do the recommended updates to Windows 10 that my laptop's system recommends. I just wanted advice from someone who might know these things a little better than me. 🙂 So...thank you! 🙂