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craftysimss's avatar
craftysimss
Seasoned Newcomer
3 months ago

Receiving "there is a problem with your game's setup" error after latest update

Hello! This is the first time I have received this error and I don't know what to do! I already contacted EA for help, and they redirected me to post about it on the forums. What happens is when I tr...
downloads
ea app
no cc or mods
updates
  • puzzlezaddict's avatar
    puzzlezaddict
    3 months ago

    craftysimss  Thanks for the dxdiag, which shows your graphics driver is quite old.  Please install the newest driver available from AMD for your GPU.  You'll want the Adrenalin (not Pro) driver for Windows 7, which is from 2022 but is still a lot newer than your current one.

    https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-600-500-400/radeon-rx-500-series/radeon-rx-570.html

    Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

    If this doesn't help, please force the game to launch in DirectX 9 mode.  Open the EA App game library, click Sims 4 > Manage > View properties, and add -dx9 as a command line argument.

puzzlezaddict's avatar
puzzlezaddict
Hero+

craftysimss  Thanks for the dxdiag, which shows your graphics driver is quite old.  Please install the newest driver available from AMD for your GPU.  You'll want the Adrenalin (not Pro) driver for Windows 7, which is from 2022 but is still a lot newer than your current one.

https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-600-500-400/radeon-rx-500-series/radeon-rx-570.html

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

If this doesn't help, please force the game to launch in DirectX 9 mode.  Open the EA App game library, click Sims 4 > Manage > View properties, and add -dx9 as a command line argument.

Lhinn79's avatar
Lhinn79
Seasoned Newcomer
3 months ago

@puzzleaddict Thank you so much for posting this! I was having the exact problem as the OP and also run on Windows 7.

Adding -dx9 as a command line argument worked like a charm. Hugs!

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