Receiving "there is a problem with your game's setup" error after latest update
Hello! This is the first time I have received this error and I don't know what to do! I already contacted EA for help, and they redirected me to post about it on the forums. What happens is when I try to launch Sims 4 to play, I receive an error stating "There is a problem with your game's setup. Please reinstall the game." (attachment provided)
- I removed all cc/mods and additional files (like saves and tray) to a different location.
- I used Revo Uninstaller to uninstall both Sims 4 and the EA App thoroughly and did the scan after.
- I reinstalled both the EA App and Sims 4, which took all night, and error still remains.
- I tried doing a repair on the Sims 4 game, error still remains.
At this point, I have no files from the game so this is completely mod and cc free. Before the update, I had no issues. I have had played Sims 4 ever since the first game released and this is the first time I have seen this error. I have no idea what else I can do! Is the game just unplayable for me now?
I will note I am running an older version of Windows (Windows 7 to be exact). I did another suggestion that said to run dxdiag to receive error info (also attached). So I have already done this step. Please help!
craftysimss Thanks for the dxdiag, which shows your graphics driver is quite old. Please install the newest driver available from AMD for your GPU. You'll want the Adrenalin (not Pro) driver for Windows 7, which is from 2022 but is still a lot newer than your current one.
Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before trying to play.
If this doesn't help, please force the game to launch in DirectX 9 mode. Open the EA App game library, click Sims 4 > Manage > View properties, and add -dx9 as a command line argument.
