Good Evening,I am trying to repair my sims game but it is not repairing right. This is my second time doing it. I only can "solve" this by removing Origin and then redownloading it. Is there a permanent for this?

I have looked into all the other questions and basically my game is doing the same thing. It freezes at the loading screen and when I try to repair the game, it gives me the code. I have cleared the cache, disabled my firewall and malware software altogether and I have uninstalled and reinstalled origin. Everything is up to date. Has anyone been able to figure out a solution to this? I haven’t been able to play my game in a few days now. Please help. Thanks in advance!

ERROR CODE: 327682:12after installing the bunk beds update, i couldn't place them or any other item in the catalogue. exited the game and retried several times, but no dice. so i decided to repair my game, but that's when the real problems started. it will go through many packs as per usual, but will reach a point where it stalls, then i get the above error code. i've had no problems until now. i own all the packs and i also have loads of CC and a couple of mods, nut they've never caused any problems.

took a while, but i finally managed to get offline. now, some other weird things i've noticed: while all of that nonsense is going on, everything else on my 'puter runs slower, and the other windows i have open will randomly minimize and maximize until i eventually get out of origin. my anti-virus is Bitdefender Antivirus Plus. it works well and i've never had any problems with it. it has never interfered with origin before. so @puzzlezaddict, as long i keep origin offline, i should be able to play the sims? is there any way i can break the loop? i may just redo all pf the steps you previously advised in case i missed anything. i am little bit flakey and i am 63. maybe i'm not a sharp as i used to be, which could've been iffy anyway(see previously stated flakey) LOL. thanks so much for your time and help. it is very much appreciated.

@smikette Quit Origin, force it to close through the Task Manager if you have to, and restart your computer. Without opening Origin, hit Windows key-R and enter "msconfig" without quotes. Click the Startup tab, scroll down to the Origin Client Service and Origin Web Helper Service, and uncheck both boxes. Open the Task Manager to make sure they're not running anyway; they'd be in background tasks. Now open Origin and see whether it still uses all your CPU. If it does, the next step would be another clean uninstall of Origin, as before. This time, when you're reinstalling and it gives you a list of functions to allow (keep Origin and games up to date, open with Windows or whatever's on that list these days), uncheck everything, but especially the "share hardware info" option.

@smikette I'm not sure why MCCC isn't working as it did before, or even whether the mod changed in some way recently. But since the other mod is working, it definitely sounds like an MCCC issue. You could ask for help on Deaderpool's site or on the Discord server; I'm not familiar enough with the mod to troubleshoot it effectively myself.

Repairing Sims 4 Origin Error Code 327682:12

56 Replies

SoyokoAnis
5 years ago
@RemixBeatz Please check if Origin needs to update.

Please also send a DxDiag.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
puzzlezaddict
Hero+
5 years ago
@RemixBeatz Try clearing Origin's cache before repairing. The regular uninstall method doesn't remove the cache files.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

And run Origin as an admin: right-click on the shortcut and select "Run as administrator."

If that doesn't help, please let me know how you normally uninstall Origin; there are a few different approaches, with varying levels of effectiveness.
kayylaamarie127
5 years ago
I have looked into all the other questions and basically my game is doing the same thing. It freezes at the loading screen and when I try to repair the game, it gives me the code. I have cleared the cache, disabled my firewall and malware software altogether and I have uninstalled and reinstalled origin. Everything is up to date. Has anyone been able to figure out a solution to this? I haven’t been able to play my game in a few days now. Please help. Thanks in advance!
puzzlezaddict
Hero+
5 years ago
@kayylaamarie127 Did you do a clean uninstall and reinstall of Origin? A simple uninstall often isn't enough; it's necessary to clear Origin's cache and then uninstall "the hard way," at the same time:

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

When you reinstall Origin, run it as an admin: right-click on the shortcut and select "Run as administrator."

If that doesn't help, try creating a new Windows admin user account on your computer. You can sign into your existing Origin account and run the game repair from there.
kayylaamarie127
5 years ago
@puzzlezaddict Thank you! The hard way worked and let me get on but not it’s just stuck at the loading screen when I clicked on a household to play with. Not sure what is wrong but this is why I tried to repair the game in the first place.
puzzlezaddict
Hero+
5 years ago
@kayylaamarie127 Does this happen with a new save as well? Please start one just to test and let me know.

If a new save won't load either, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
kayylaamarie127
5 years ago
@puzzlezaddict It works on a new file and I tried on a different household in the file that I am trying to play and it worked. But when I go into the university world it just gets stuck at the loading screen and won’t open.
puzzlezaddict
Hero+
5 years ago
@kayylaamarie127 Try playing the different household within the same save for a few sim-hours. Then "save as" and rename the save (so the original remains intact as a backup), quit, reload, and try to load the household that isn't working.

If you still can't load that household, try reverting to a backup version of your save. Use the manual method in the article below, and make a backup copy of any save you recover, so you can mess around with one copy while the other is untouched.

https://sims4.crinrict.com/eng/2014/09/save-games/#wiederherstellen
kayylaamarie127
5 years ago
@puzzlezaddict Thank you! The restoring an old save worked!!
smikette
5 years ago
ERROR CODE: 327682:12
after installing the bunk beds update, i couldn't place them or any other item in the catalogue. exited the game and retried several times, but no dice. so i decided to repair my game, but that's when the real problems started. it will go through many packs as per usual, but will reach a point where it stalls, then i get the above error code. i've had no problems until now. i own all the packs and i also have loads of CC and a couple of mods, nut they've never caused any problems.