Forum Discussion
@kayylaamarie127 Did you do a clean uninstall and reinstall of Origin? A simple uninstall often isn't enough; it's necessary to clear Origin's cache and then uninstall "the hard way," at the same time:
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
When you reinstall Origin, run it as an admin: right-click on the shortcut and select "Run as administrator."
If that doesn't help, try creating a new Windows admin user account on your computer. You can sign into your existing Origin account and run the game repair from there.
- puzzlezaddict5 years agoHero+
@kayylaamarie127 Does this happen with a new save as well? Please start one just to test and let me know.
If a new save won't load either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- 5 years ago@puzzlezaddict It works on a new file and I tried on a different household in the file that I am trying to play and it worked. But when I go into the university world it just gets stuck at the loading screen and won’t open.
- puzzlezaddict5 years agoHero+
@kayylaamarie127 Try playing the different household within the same save for a few sim-hours. Then "save as" and rename the save (so the original remains intact as a backup), quit, reload, and try to load the household that isn't working.
If you still can't load that household, try reverting to a backup version of your save. Use the manual method in the article below, and make a backup copy of any save you recover, so you can mess around with one copy while the other is untouched.
https://sims4.crinrict.com/eng/2014/09/save-games/#wiederherstellen