S4 -White screen on start; game fails to load
I updated my game last night. Now all i get is a white screen and i am forced to "switch user" to get control of my desktop. I have uninstalled, reinstalled and repaired twice in one day. I have no ...
Forum Discussion
@EsuMiwa7 A clean boot doesn't wipe anything. It simply tells Windows not to start the services you disable. You can reenable them the same way, checking boxes instead of unchecking them.
Please try the clean boot and let me know whether you can play.
@puzzlezaddict well, i was wrong on the clean boot. I did not know that was a thing. I will be using that in the future.
But.
Same thing happened just a white screen on launch and i have to "switch user" via C+A+D to get my desktop back.
So. I am back to stumped.
Esumiwa
@EsuMiwa7 Are you still testing with a clean Sims 4 user folder in place? (As in, keep your existing folder out of Documents\Electronic Arts and let the game generate a new one when you launch it.) If not, please do so going forward, at least until the game is working again.
Try playing while your computer is completely offline. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.
If that doesn't help, please look for any related errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors that happen when you most recently tried to launch the game, click "View technical details," then copy the information and paste it into a reply here. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
This is the only thing that came up error wise, everything else was successful
Description
Faulting application name: StartMenuExperienceHost.exe, version: 0.0.0.0, time stamp: 0x4fe0bcb3
Faulting module name: amdihk64.dll_unloaded, version: 2.0.0.1788, time stamp: 0x5fca2253
Exception code: 0xc0000005
Fault offset: 0x000000000000633f
Faulting process id: 0x19e0
Faulting application start time: 0x01d6d5b44af2739f
Faulting application path: C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe
Faulting module path: amdihk64.dll
Report Id: 55c98472-b049-4e84-a625-756dba69a13b
Faulting package full name: Microsoft.Windows.StartMenuExperienceHost_10.0.19041.610_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: AppEA help, which takes hours, had me create a new account and the game ran fine.
thoughts?
@EsuMiwa7 There are a few different reasons why a new user account might help. One is that a new account means new user files; this should have been addressed by the new Sims 4 user folder, but it may not have been if you put back some of your existing content. Or if OneDrive is syncing the contents of Documents with cloud storage, it could have redownloaded your old content even after removing it.
Having OneDrive set to auto-sync could also cause problems all by itself, so if you have it enabled in the old user account but not the new one, that's a good place to start.
Finally, the permissions on your Documents directory, or any folder within it, could be borked; again, a new user account means new user folders, and by extension newly applied default permissions on those folders. If you're comfortable with the takeown /F command, you could try it, or you could go looking for anomalies either in the folders' permissions or in your antivirus settings.
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