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Chellec02's avatar
Chellec02
Rising Newcomer
27 days ago

Sims4 crashing at loading

Hi, 

I'm having issues with the game. I use a Lenovo gaming laptop to play, but after the most recent update and having paid and downloaded the new expansion pack, I can't get the game up and running consistently. Sometimes it will load as far as world selection, anything I try to do beyond there it crashes with a disappearing screen. Sometimes I'll get 'the game failed to load: error code 139:ef7a88f2:a13b18d5 message. 

I'm really not tech savvy and I've no idea how to fix this. I've updated drivers and windows, but can't figure it out beyond there. Anyone able to offer simple advise or ideas on what might be going on? 

Thanks

crashing

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    23 days ago

    Chellec02​  Sorry for the late reply; I've been away from the forums for a bit.

    Does this happen in a new save?  If so, do you use mods or custom content, and does it help to remove the Mods folder?  Please test if you haven't already.

    If the new save is fine, test your main save without mods or cc, if you use any; you don't need to save your progress.  If that doesn't help, or you don't use mods or cc, try loading a different lot (click Load Game rather than Resume) and let me know whether it works.

  • Chellec02's avatar
    Chellec02
    Rising Newcomer
    20 days ago

    Hi, 

    Thanks for your reply. I do use mods and CC and have no saved games so was using a new save. 

    I've switched off the use of CC and mods, clicked load game and this seems to have fixed all the issues. I would, however, like to use mods and CC. Is this possible? Thanks

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