Says I own expansion pack but not installed
On my Sims marketplace it says I own and do not have one expansion pack installed, but it will not let me download it. I contacted EA support and they keep transferring me to another agent. Agent Ank...
Forum Discussion
EA_mplsnow
Community Manager
Community ManagerHey x0jess15,
It sounds like you might've purchased the pack using a different EA account. Please confirm by checking your Order History page and email address(es) for a purchase confirmation email or receipt. You'll need to be signed in to the account the pack was purchased on to access it.
Generally speaking, expansion and game packs aren't installed through Marketplace. For example, if you purchased the pack through the EA App, you'll want to install the pack in Library > The Sims 4 > Manage > Add-ons.
Let us know what you find, thanks!
Featured Places
