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Wildardsyst3m Your dxdiag crashed while running and is missing some information, including about the graphics drivers. This could be a random glitch or a sign of a more general system issue. So please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Please then do a clean uninstall and reinstall of both graphics drivers, as described here:
You can get the newest drivers from Intel and Nvidia here:
https://www.intel.com/content/www/us/en/products/sku/95451/intel-core-i77500u-processor-4m-cache-up-to-3-50-ghz/downloads.html
https://www.nvidia.com/download/driverResults.aspx/230595/en-us/
The proper order of operations here is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while offline. Then go back online and test Sims 4 again.
The message said "Windows Resource Protection did not find any integrity violations."
- puzzlezaddict7 months agoHero+
Wildardsyst3m Did you ever do a clean uninstall and reinstall of the graphics drivers?
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