Forum Discussion

FlamingoKicker's avatar
FlamingoKicker
Rising Ace
5 years ago
Solved

Screen goes black and Windows locks up

Since the last update my game routinely runs about four or five minutes and then the screen goes black and I have to restart Windows.   This happens whether I have my Mods folder in or out of the game,  whether I disable audio or not,  I have checked my video card and I have the most up-to-date drivers installed.   

Not sure how much information is needed here so here goes nothing.

  • FlamingoKicker's avatar
    FlamingoKicker
    5 years ago

    Wow!  I can't believe all it took was replacing my graphics card and all my system problems went away.  My game is playing flawlessly.  I suspect my old Radeon card just died (or was on the way).  When we took it out it was covered in a layer of dust, cat hair, ash and general grime from a decade of not being cleaned and the fan on it hadn't worked in years.  That can't be good.  Anyway,   played the game for three years with no problems whatsoever.  I wish I knew how to recover my saved files and families from my backup drive.  I'm happy I can still create brand new families anyway so I guess I can live without my old families (most of whom I hadn't played in years anyway).  Get to see all those default families young again.  Well,  thanks again for all your help and suggestions.

33 Replies

  • FlamingoKicker's avatar
    FlamingoKicker
    Rising Ace
    5 years ago

    Wow!  I can't believe all it took was replacing my graphics card and all my system problems went away.  My game is playing flawlessly.  I suspect my old Radeon card just died (or was on the way).  When we took it out it was covered in a layer of dust, cat hair, ash and general grime from a decade of not being cleaned and the fan on it hadn't worked in years.  That can't be good.  Anyway,   played the game for three years with no problems whatsoever.  I wish I knew how to recover my saved files and families from my backup drive.  I'm happy I can still create brand new families anyway so I guess I can live without my old families (most of whom I hadn't played in years anyway).  Get to see all those default families young again.  Well,  thanks again for all your help and suggestions.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @FlamingoKicker  I'm really glad to hear the game is working again.  Sometimes hardware just dies, or at least dies enough that it can't handle a heavy load.  Whether the cause was the dust and grime or some mechanical failure is hard to say, but it sounds like you don't really want to meticulously clean the old card just to find out.  (I wouldn't either.)

    I don't know what's up with your backup drive, but any content you've saved can be moved to the proper location in Documents\Electronic Arts\The Sims 4, and the game should read it.

  • FlamingoKicker's avatar
    FlamingoKicker
    Rising Ace
    5 years ago

    The backup drive worked after I Googled the problem and someone suggested I make sure to turn off my Anti-Virus programs, cleaned my caches and temp files and then    running the backup software again and of course that worked.  Scary having no anti-virus protection on though or why developers can't make sure these things don't happen.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,551 PostsLatest Activity: 8 minutes ago