Screenshots/Vids not saving
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.67.45.1020
What expansions, game packs, and stuff packs do you have installed? All EP. All GP except Batuu, Spa Day, and Dine Out. SP: Moschino, Fitness Stuff, Backyard Stuff
Steps: How can we find the bug ourselves? Take a screenshot or record a video in-game
What happens when the bug occurs? I take a screenshot or video. I get the standard popup. I look in my \Documents\Electronic Arts\The Sims 4\Screenshots folder and nothing is there.
What do you expect to see? My screenshots showing in the proper folder
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Started immediately after the HH patch (1.67.45).
Pretty frustrating as I'd played through three sim days and taken about ten photos before saving, exiting, and realizing the screenshots were nowhere to be found!
It's not much a save problem, as I've been able to save the game this whole time. It's a media creation problem. I tried most of everything to clearing Origin's cache to resetting Sims 4 to default, but most people, especially with really aggressive anti-virus programs need to take a step further in. I have Avast antivirus on my machine and for the most part, all I had to do was add both "TS4.exe" and "TS4_x64.exe" as exclusions to its Ransomware Shield, put the "Origin Games" and "Electronic Arts" file paths into exclusions, and then seeing what that does afterward.
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