My Sims 4 crashes every 5-10 minutes. When it crashes, my work is never saved. It crashes during CAS, gameplay, building, etc... and it's really annoying. Yes, I have mods, but when I played without ...
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@lianelianeliane You're fine; I know this process can be difficult to navigate (and this site as well).
Since you have Windows 7, your dxdiag doesn't list any error reports. So please gather that information from the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. A graph will show up with an entry for each day. For the last two days, look for any entries that mention Sims 4 or Origin, or any that have timestamps that correspond to when the game crashed. For each one, click "View technical details" and copy the information you see into a text document (Notepad works fine). You can attach the .txt file just like you did the dxdiag.
I only copied and pasted 1 from each day, so I don't know if I did this correctly.
@lianelianeliane You got exactly the right information. Most of the errors aren't really specific, although one does reference DirectX 9. If you're running RivaTuner Statistics Server or MSI Afterburner alongside the game, please disable it, and test, just to be thorough.
If that doesn't help, please reinstall DirectX 9. You don't need to uninstall your current version; just download the installer from Microsoft and run it.
https://www.microsoft.com/en-US/download/details.aspx?id=8109
If that doesn't help either, please update your graphics card driver, which is from 2016. Be sure to get the 64-bit version, since your Windows 7 runs in 64-bit.
Let me know if none of this helps.
It's still crashing, sadly.
- @lianelianeliane Do you have expansion packs? And if yes, which?
Because it seems to me that your graphic card is barely holding it.
I have been looking into the data too and think that @puzzlezaddict must be on the right track. Exception code: c0000005 usually means that your game or your pc is using memory that should not be allocated to a device.
Also it is mostly related to graphic card drivers.
I think your Intel HD 4600 integrated graphics card is just not good enough anymore. It does not have graphics to itself, because it has to share its resources with your CPU and RAM.
When you play all the expansion packs you are bound to have shortage on these fronts.
Because you state that your pc is still crashing after updating your drivers to 64 bit, there can only be one sad thing to conclude, your graphic card is slowly giving up on the Sims 4.
You might consider buying a new one when you want to be able to play the Sims. @lianelianeliane It would be useful to see a crash dump. Please set Windows to create one, then launch the game and let it crash. Here's how:
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch Sims 4 and wait for it to crash (whether you can play at all or not)
- After it crashes, wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file to a free filesharing site and link it here
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
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