Forum Discussion

AussieDave22's avatar
2 years ago
Solved

SDX error, white sim portraits, corrupted save, etc.

Product: The Sims 4 Platform: Windows Desktop (pc) How often Does the Bug Occur? Always (100%) What is your current game version number? 1.103.250.1020 (up-to-date as of 6/12/2023) What expan...
  • TheSimsDirect's avatar
    TheSimsDirect
    2 years ago

    Hello.

    If anyone is still seeing this error:

    • Make sure your game is updated to the latest version.
    • If you're still seeing the issue with an updated game, try this:
      • On EA App or Origin, switch to Offline mode
      • Launch the game
      • Open the game settings and under the Sims Delivery tab -> uncheck "Automatically Download"
      • If an SDX delivery is listed as being in progress and broken, you may be able to cancel from that same tab
      • Exit the game
      • Switch EA App or Origin back to Online mode
      • Launch the game
      • Open the game settings and under the Sims Delivery tab -> check "Automatically Download"

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