Hello everyone.
I can't launch the game after update 119 on November 4, 2025. It's been two days now. I've spent several hours troubleshooting the issue. The first issue was error code 22, and express delivery wouldn't load. The game would open the main menu, but when I tried to select a save or create a new one, it would display error 22 and ask me to return to the main menu and click "GAME," but there's no such option in the main menu.
First, I uninstalled all mods. Only the vanilla version. I updated my drivers. I uninstalled EA APP and reinstalled it. I've restored the game files twice through EA APP. I moved the game folder to the desktop, but now the game starts from scratch and resets during the first loading screen (the SIMS 4). I tried to solve the error code 22 issue using the AI's suggestions: the AI says that error code 22 indicates unreadable files in the game folder. You need to make them editable. I tried doing this through File Explorer (right-click, properties, apply) and through the command line. The application doesn't save, and the command line doesn't understand the attrib -r/s/d command. Now the game won't even load to the main menu. Today, I learned on the Microsoft forum that all these "readable/unreadable files" actions don't affect the game at all.
I read a lot of advice from the AI to move the game folder to the desktop to trick Windows 10, but the next time I launch the game, it creates a game folder with unreadable files—a vicious circle.
Yes, a couple of times after I deleted the game, EA APP reported that the problems were on your end, not mine. But today, I haven't seen those messages either.
Please help me figure this out.
My only option is to uninstall the game and reinstall it. It's so frustrating, I've been using this laptop since 2019.
