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blkmwm's avatar
blkmwm
Rising Novice
4 months ago

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Whenever I try to search for an items with or without mods and cc, my game crash

4 Replies

  • Hi blkmwm​ 

    Could you please provide the following information

    • Are you using mods/cc in your game ? Please remove them and test without them if you do (I'm unclear if you mean the item you search for has cc or if you have cc in your game)
    • What platform are you playing on (PC, Mac, Playstation, XBox)

     

  • blkmwm's avatar
    blkmwm
    Rising Novice
    4 months ago

    I tried with and without mods and it stills crash my game.  I’m using PC to play my games. 

  • blkmwm​  Crin asked me to take a look at this since you're getting crashes without mods or cc.

    As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.