Sep 18th 2024 update broke my game

I updated the game after I moved my mods out the mods folder (I only have 100 pieces of cc). I opened the game to enable mods and opened the game again.

Here are the issues I'm having:

1- if a lot does load, it's unbelievably laggy and slow but usually it's stuck on a blue void. Clicking on L to change the time of day takes 30 seconds to register, G to turn off grid takes 1+ minute to load, etc.

2- unable to click on and move objects

3- UI glitching

4- clicking on anything (gallery, save icon, etc) results in entire lot glitching and being stuck in the blue void

It happens with and without CC in the game. All CC is up to date.

I've tried all the regular stuff but nothing is working. Any suggestions?

puzzlezaddict
5 months ago
@Txbi89 The obvious issue here is that your laptop is using the Microsoft Basic Display Driver, which is always going to give poor performance. Your dxdiag says that your processor's graphics chip may have been disabled entirely, which would explain the basic driver and why the game is running so poorly. So please try to reenable it.

Hit Windows key-X, open the Device Manager, expand Display Adapters, right-click the Radeon entry, and if you see the option to enable it, do so. Otherwise, choose Properties > Driver and enable it from there. Restart your computer afterwards.

If this alone doesn't help, try installing the newest driver from AMD:

https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-3000-series/amd-ryzen-5-3500u.html

Run the installer as an admin: right-click the download and select "Run as administrator." Restart after installing and before trying to play. If you still notice performance issues, please post a new dxdiag.

The automatic "run as administrator" would show up when you right-click the Sims 4 desktop shortcut and select Properties.

@Cheddarcheys This update switched computers with Nvidia and AMD graphics to DirectX 11 mode, which means the game is also using the DX11 executable: TS4_x64 rather than TS4_DX9_x64. So if the latter was allowed in Controlled Folder Access but the former was not, that would explain the issue.

@InnerRevoution7 Thanks for the update, and I'm glad DirectX 9 mode at least is working. If you'd like to try to figure out why DX11 mode isn't working, please post a dxdiag, and I'll take a look.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

36 Replies

iliana5
5 months ago
I can’t even click anything when i load up the game, it’s all glicted out, it was fine at first until i turned mods back on and reset it
schurch2050
Seasoned Rookie
5 months ago
No idea what they did with the 18 September update, but I cannot play at all. I brought up the EA play app and it downloaded the update but after that it has a pop up that says, "The Requested Operation Requires Elevation." And that is it. I tried the repair option, and it did not work. I uninstalled and cleared everything out, restarted my system and reinstalled both EA app and SIms 4, but now when I clicked on the EA app the elevation pop up comes up, I cannot even get EA App to work now. I do not have any mods just the games from EA.
InnerRevoution7
5 months ago
The September 2024 update won't allow me to launch the SIMS 4 game. I have removed all MODS, I have "REPAIRED" the game, I have cleared the EA cache, I have restarted the EA app, and I have rebooted my computer. At no point have I been able to launch SIMS 4 since installing the update today 9/18.
Please help!
Thank you, Jay
Txbi89
5 months ago
@schurch2050 I did everything you mentioned with mods in my game and without. Nothing. I didn't get the popup like you did but that's probably because the only things that work in my game is the main landing page and map mode.
iliana5
5 months ago
mine worked when I took out the mods, it just sucks cause i just updated them 2 days ago, and now none of them work.
SimmerNoSaint
5 months ago
I can get to the main menu but when I click to resume game I get a perpetual loading screen. Tried removing mods/cc, restarting computer, repairing game nothing works. Not surprised, as there always seems to be some issue with these updates. Do they test any of this before shipping it out?? I don't understand how these problems are never caught before everyone has problems.
puzzlezaddict
Hero+
5 months ago
@Txbi89 @iliana5 @InnerRevoution7 If you have any files in ConfigOverride, please remove them.

Otherwise, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know whether using DirectX 9 mode makes a difference. Here's how to switch:

https://answers.ea.com/t5/PC/DirectX-11-DX11-for-The-Sims-4-A-Step-by-Step-Guide/td-p/13711976

@schurch2050 Please restart your computer and see whether the EA App works. If so, please try the above. If not, post a screenshot of what you see when you try to open the App.

@SimmerNoSaint Can you load a new save? What about a different household (one you've never played before) in your existing saves? I'm not saying you need to abandon your main households, only that this is useful information.
schurch2050
Seasoned Rookie
5 months ago
This is the pop up that I receive every time I try to open my game after the update. I even ran a sfc scan after I reinstalled to see if that would help, and it came up clean as well. I know I am blaming the update, but nothing else has changed on my system, so it has to be it, also all of the other games and programs are working fine with only Sims 4 having this problem.
puzzlezaddict
Hero+
5 months ago
@schurch2050 The problem isn't universal, as evidenced by all the posts from players whose games stop working after loading. So even if the update is the trigger, that's not the only contributing factor. The question is what else is different about your system.

Please let me know what antivirus you use. Please also disable it, temporarily of course, repair Sims 4, and run the game and the EA App as an admin. And let me know whether you're using an admin Windows account.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

I'd like to compare your details with those of other affected players.
schurch2050
Seasoned Rookie
5 months ago
The anti-virus is McAfee, I turned it off and used the repair function but I am still getting that same pop-up without being able to play the game. please find the dxdiag attached. Also the game was running in administrator mode before this as I set it to do that and it has the yellow and blue shield logo over the SIms 4 desktop logo.
DxDiag.txt93 KB