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jgall19's avatar
jgall19
Seasoned Novice
5 months ago
Solved

Serious lag/loading issues

Hi everyone, I've been having a lot of issues with Sims 4 the last few days. I do not have any cc or mods. On Friday, my game wouldn't load and was stuck on the second loading screen after the main ...
lag
launching
never cc or mods
  • puzzlezaddict's avatar
    puzzlezaddict
    5 months ago

    jgall19  Try playing with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.  This might not be a good long-term solution for you, but it's a useful test.

    If that doesn't help either, please post a new dxdiag so I can compare it to the first one.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 months ago

jgall19  To be clear, you ran the Nvidia installer and got that message?  This isn't uncommon with laptops, but I haven't seen it much with Dell models.  At any rate, you can force-install the driver, which is in fact compatible despite the error message.

Please download 7-Zip and use it to extract the Nvidia graphics driver.  (Once 7-Zip is installed, you can right-click the driver and select Extract.)  Click Windows key-X, open the Device Manager, expand Display Adapters, and right-click the Nvidia GPU.  Choose Update Driver > Browse my computer > Let me pick > Have disk, choose the extracted driver, and select the Display.Driver folder.  The Device Manager should be able to select the correct file from inside.

jgall19's avatar
jgall19
Seasoned Novice
5 months ago

Great - thank you so much! I was able to get the driver installed, but the game is still not working - it is still very slow, won't load, and ends up with "Not Responding". Any more steps I can take? I really appreciate your help so much

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