Forum Discussion

Anonymous

7 years ago

Approved

Sims - Get Famous pack purchased but no available to download

Welcome, I bought an addition to The Sims 4 Become a Star on November 2nd. Today, on the day of the premiere, I see that the "download" option appears, however when I do this I get the error: ...

Phantomlover1717

Legend

7 years ago

Could you try this:

When a game won’t download

If your games won’t download, try downloading them in safe mode.

Launch the Origin client and log in to your account.
Click on your EA ID below your avatar.
Click on Application Settings, then click on Diagnostics.
Under Troubleshooting, toggle Safe mode downloading to On.
Restart Origin, then try downloading your game again.

Link: https://help.ea.com/en-us/help/origin/origin/my-game-downloaded-through-origin-but-will-not-install/

krazykid802

Newcomer

7 years ago

I live in the US & I have the same problem. Safe mode doesn't seem to work.

Phantomlover1717
Legend
7 years ago
Try and see if your security software might be blocking the connection for Origin by turning it off to test.

If that doesn't work try clearing Origins cache files:
https://crinrict.com/blog/2014/09/delete-origin-cache-files.html