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Madacian's avatar
Madacian
10 years ago

Sims 4 - Game starts - hear audio - black screen with in-game cursor

My game starts, hear the music, screen is black with in-game cursor. If I CTRL/ALT/DEL the game pops up and I can see the game. Go into Create-A-Sim and it goes back to black screen w/ cursor. Occasionally my displays restart and I get a note from Nvidia that the video driver has stopped responding. The game was working just a couple weeks ago before Witcher 3 came out. I updated to a GTX 970 since then, but all drivers are up to date. Solutions tried so far:

1. Uninstall game and Origin.

2. Ran CC Cleaner to rid everything Origin / Sims 4 related.

3. Reinstall both.

4. Run in Win 98 and Win 7 compatibility mode.

5. Disabled Origin in-game.

6. Updated Nvidia drivers.

7. Rolled back to previous drivers.

8. Deleted Sims 4 directory in Documents before re-installing.

I don't know what else to do.

Thx

pc

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    10 years ago

    @Madacian

    Can you try manually running the following installer: C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist\vcredist_x86.exe

  • Madacian's avatar
    Madacian
    10 years ago

    Thanks for the reply Barry. I ran the installer once and choose "repair" then restarted the computer. Didn't improve anything. So I ran it again and uninstalled, then re-installed. This time the game would open in windowed mode and I could see the loading screen, but once it got to the main screen /w the "Play" and "Create-a-sim" button I would get a black screen again. Hit CTRL/ALT/DEL and open task manager, and I could see the screen again. Clicked either "Play" or "Create-a-sim" and I would get the black screen again. I could still hear the audio and task manager never shows it as "not responding." Occasionally if I click around enough, alt-tab a couple times, I would see the create-a-sim screen but it would be very laggy and crash my video card drivers. After the drivers recovered I'd be back to a black screen. It's a 4gb 970, so it shouldn't be a video memory issue. Having the same issue with both the current 353.06 and the previous 352.86 drivers.

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