Sims 4 - missing dlc and support not being given

@lonely-lost-punk  Please clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

restart your computer, and repair the game.  You should see an update available too, and if it installs first, please repair afterwards.  Then let me know whether the kits show as installed and if not, whether you're still seeing the empty boxes where their cover art should be.

done that too still not working ☹️

@lonely-lost-punk  Please run searches for the folders of the kits you've purchased that don't show up.  Open a File Explorer window, click This PC in the left panel, and enter the folder name for one of the missing kits in the search field in the upper-right corner.  This is the full list of DLC, including folder names:

https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/

For example, if you're looking for Seasons, you'd search for EP05 .  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.  Then repeat for one or two more packs.

can only attach 3 at once so ill add the other in another reply

final screen shot

@lonely-lost-punk  The kits are all installed into the correct location, which makes this a bit baffling.  Please make sure the purchases have gone through.  Go to ea.com, sign in, open your account settings, then Order History, and let me know whether the purchases show as completed, pending, or failed.  If you didn't buy the packs directly from EA, please let me know where you got them as well.

I tried but I'm unable to get into my order history as i keep trying to access it I get sent a verification code however I never actually get sent the email with the code not in my normal inbox or  my spam and I can't change the email it gets sent to s I need a verofocation code for that too. The money has gone out of my bank as said by my online banking so I would assume its gone through.

@lonely-lost-punk  I've flagged your post for someone from EA to look at, but with the holiday weekend in the U.S., it's going to take a couple days to get a response.  In the interim, try deleting the kits' folders, clearing the EA App's cache (again), and reinstalling the kits.  I'm not sure it'll help, but it's a quick test since kits are so small.

tried it just in case and you were right didn't work ☹️ honestly no clue what to do just kinda been left feeling scammed out of money y'know

Hi there @lonely-lost-punk,

In the EA app, is it prompting you to purchase these kits again?