Forum Discussion

LASimsdesign's avatar
3 years ago
Solved

Sims 4 - 'There is a problem with your games setup. Please reinstall your game'

Everytime I try to launch the Sims 4, this comes up. I've researched and tried everything I could find (even unintall and re-install it like it said too), but nothing has worked. I don't know what to do. Please help, I'm going through severe with Sims withdrawl

EDIT: i attached the DxDiag.txt file in case it's needed.

  • @LASimsdesign  A dxdiag is always appreciated, even if it turns out not to have any helpful information.  Yours lists a few generic Windows errors, so please start with a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    Since you've already reinstalled once, and it didn't help, please do a clean uninstall and reinstall of both Sims 4 and Origin or the EA App.  If you have a third-party antivirus running, please disable it during this entire process, up through the point where you try to play Sims 4 after reinstalling it.

    • Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Sims 4 from the list, and click Uninstall.
    • Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
    • Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
    • Close Revo, and restart your computer.

    Next, uninstall whichever game launcher you use, also with Revo.  I don't have specific instructions, but it's fairly straightforward.  Just make sure you do NOT delete the folder where you've installed other EA games, if you have one; this would be named Origin Games or EA Games by default.

    If you do want to keep using Origin, you can find a download link here:

    https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

    When you reinstall Sims 4, please create a new folder on the root level of C.  For example, C:\Games is fine, but don't use C:\Program Files\Games.

22 Replies

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,217 PostsLatest Activity: 14 minutes ago