Forum Discussion

Nekotrapboy's avatar
Nekotrapboy
5 years ago
Solved

Sims 4 audio crackling and popping (PC)

I'm not sure what's going on but after I updated my game on Thursday that was for the Snowy escape bug fixes and crashes my in-game audio was messed up. I'm not sure how to explain it but it was a bunch of crackling and popping noises as if a record player was scratched I've tried repairing my game files (I don't have any CC installed) and I've now uninstalled my game 3 times even going through my documents to delete the sims 4 files itself all the 3 times that I uninstalled the game.

I play on an Asus laptop that has med-high specs and can handle most games at med-high settings so my laptop handling the game shouldn't be a problem, in addition I've gone through my device manager and checked for updates on all my audio drivers and my windows is up-to-date so it shouldn't be a problem from my side.

I hope that someone out there in this forum is dealing or has dealt with the same problem I'm dealing with cause I need a permanent or temporary fix until EA and get things figured out on this game cause sims 4 is one of my favourite games that helps me be creative and helps me expand my creativity even more when looking at the awesome things the community has created over the years and I really don't want that taken from me because of a stupid bug.

thank you all for taking the time to read my rantings about this annoying glitch/bug that I'm dealing with and I hope you all have a wonder day/evening/night.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @Nekotrapboy  Please try unplugging any audio device you have, and play with only the laptop's speakers (just as a test).  If you still get the crackling, try headphones, but again, with nothing else plugged in.  I'm curious whether this is an issue of multiple devices or drivers not working well together.

    If you get the crackling in both cases, please try playing in a clean boot:

    https://www.windowscentral.com/how-clean-boot-windows-10

27 Replies

Show More
  • platonicactivis's avatar
    platonicactivis
    5 years ago

    this is it! i have the razer surround sound app engine aswell, i honestly was about to give up until i saw your comment and disabled my razer surround sound and my sims work perfectly now! The horrid sounds are gone!  thank you SO much!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @FreckleFire  Before you do anything else, it's a good idea to run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here
    • Restart your computer

    Next, please try updating your audio and sound device drivers.  Hit Windows key-X, select Device Manager, expand the Audio category, click on each entry in turn, and click the black and green Update icon at the top of the window.  Repeat for the entries in the Sound category.  Restart again when you're done.

  • FreckleFire's avatar
    FreckleFire
    5 years ago

    Here's what I got after doing the PowerShell thing and I also checked my drivers yesterday and my computer said that they had the latest update.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @FreckleFire  Please try a different sound device that uses a different type of connection, e.g. headphones that connect via jack or USB, just for comparison.

  • scarebear333's avatar
    scarebear333
    Newcomer
    5 years ago

    I had this issue as well and all of the replies I've seen haven't applied to me. I dont like playing with headphones and nothing i did in audio settings helped. if you are playing on a razor laptop that has the thx spatial audio this is what worked for me. 

    -right click on your speaker icon in the lower right corner 

    -click on open volume mixer 

    -click on the device called speakers 

    -go to the advanced tab 

    -uncheck the box labeled "enable audio enhancements" 

    There ya go, problem shoukd be fixed 🙂

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,599 PostsLatest Activity: 5 months ago