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sheepy555675's avatar
sheepy555675
5 years ago
Solved

sims 4 audio stuttering

when i play the sims 4 the audio stutters and it only happens in this one game and with youtube it also stutters. and i do not know why, i have tried repairing the game and reinstalling it but it st...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@sheepy555675  Please try a different type of audio output, one that uses a different kind of connection.  For example, headphones and earbuds can connect via Bluetooth, USB, or jack, and a laptop will have internal speakers.  Let me know which one(s) you try and whether there's any difference.

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • sheepy555675's avatar
    sheepy555675
    5 years ago

    well here is my dxdiag.

    and when i plug my headphones into the front audio it works just fine with no stuttering.
    my normal headphones use a usb audio converter thing that came from my headphones from razer so that could be the issue.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @sheepy555675  Razer could well be the issue, either the hardware or the software.  Sims 4 added support for Razer Chroma lighting to sync with the active sim's moods a couple patches ago, and that seemed to introduce a few minor issues at the time.

      Your Razer sound driver is from 2019, so the first place to start is with updating it.  You should be able to find new updates for your headphones on their product support page, and you can try letting Windows update the audio and sound devices.  Click Windows key-X, choose the Device Manager, open the Audio dropdown list, click on any Razer entry you find, and then click the black and green Update icon at the top of the window.  Repeat for the Sound list.  Restart your computer when you're done.

      If this doesn't help, try ending any Razer-related tasks in the Task Manager before you play.  They'd likely be in the background processes list, and even if this causes more problems than it solves, it's fine: the processes should restart when you reboot your computer.

      • sheepy555675's avatar
        sheepy555675
        5 years ago

        well thank you for the help.
        my drivers for my headphones seem to not want to update and the software that razer pointed to now on there website seems to not see my headphones for some odd reason.

        so when i want to play the sims 4™ i will just have to move my audio jack to the front panel audio.
        and again thank you for the help.


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