Forum Discussion

LittleGraveRave's avatar
4 years ago
Solved

Sims 4 Black Screen Crash

I have contacted EA, I have done compatibility mode to clean boot for this game. I have contacted person after person, repaired the game, updated it and still it crashes! I know its not my system, I update my drivers as much as possible and always check for updates. The crash is random but consistent, touch the roof too much boom black screen back to Origin. I touch a fence, go 3x speed, queue up an action, it will crash. Its not all the time either, I can speed up to sleep but sometimes if I pause to queue up the toilet it will crash when returning to 3x speed. This all started back in June, before the major update.

Please help, I really want to use the game again. I have not been able to play since this crash began due to only being able to play 5 minute increments.
I don't know what files would be needed to figure this out so I will send any game files like crash reports and such if asked.

Things I have Tried (Just to help with suggestions):

Clear Origin Cache,

Clear EA Cache,

Clean Install,

Clean Boot,

Entire wipe of my system,

Driver Updates, and

Compatibility mode.

  • Turned off cpu cores, 4 out of 12 cores on. Works like a dream again.

26 Replies

  • Safe boot doesn't recognize my video card for some reason, causing visual problems. But otherwise, I got it to work. There was one crash but I believe it was due to the issue with the video card.

    My ram:

    Corsair Vengeance LPX 32GB (2x16GB) 3200MHz C16 DDR4 DRAM Memory Kit – Black (CMK32GX4M2B3200C16)

    My Motherboard:

    ASUS AM4 TUF Gaming X570-Plus (Wi-Fi) AM4 Zen 3 Ryzen 5000 & 3rd Gen Ryzen ATX Motherboard with PCIe 4.0, Dual M.2, 12+2 with Dr. MOS Power Stage

    My powersupply: Gamemax powersupply 800 watts

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @LittleGraveRaven  There are a few places you can go from here.  One is to try an older graphics driver, not the WHQL one you previously installed and not the one you had before that.  I don't think the driver itself is incompatible with Sims 4, I mean we'd see a lot of other reports, but that driver wasn't loaded in safe mode, so it's a reasonable test.  You can find older drivers here:

    https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/amd-radeon-rx-5700-xt

    Please only try WHQL drivers rather than the optional ones.  You'll need to DDU your current one any time you want to install an older version, but not the other way around, so you may want to start with the oldest you're comfortable using and work your way forwards.

    A completely different direction would be to do some hardware monitoring.  Hardware issues don't usually produce the errors you're seeing, but it's easy enough to try.  If you want to, download hwinfo from here:

    https://www.hwinfo.com/download/

    You don't need to install anything if you don't want to; just choose the Portable version, unzip it, and launch it from Downloads or wherever you want.  (If you would like to install, be sure to click the button for hwinfo itself, not for lansweeper.)  Restart your computer, and don't open any other apps.  Launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging.  Save the file to your desktop for easy access later.

    Wait five minutes, then launch Sims 4 and play until it crashes.  Click the same button to end logging.  Then upload the log to a third-party free filehosting site and link it here.  Please leave it in .csv format, or if you use OneDrive to share, please compress it in .zip format instead.

  • At this point I figure its got to be a part of mine, so I got a loan from a friend and bought a new EVGA GeForce RTX 3070 TI GPU. Fingers crossed that fixes it.

  • Turned off cpu cores, 4 out of 12 cores on. Works like a dream again.