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Anonymous's avatar
Anonymous
11 years ago

Sims 4 black screen when selecting anything in build/buy

Everytime I select anything in build/buy the screen goes black. If I tab to the desktop and then back the screen will be back but anytime I click anything including options or switching to live mode ...
pc
EA_Nils's avatar
EA_Nils
Icon for Community Admin rankCommunity Admin
11 years ago

Update 2: Anyone able to help, we would greatly appreciate if you could post your DxDiag.

We posted a guide on how to retrieve your DxDiag here: http://help.ea.com/en/article/how-to-gather-dxdiag-information/

You can either upload the file to a hosting service (such as www.pastebin.com) and pass on a link to the URL here, or paste the content of the file itself into this thread here. If you see an error message stating that you your post exceeds the character limit, just break it up into two or three posts.

Thank you very much in advance,

Nils

Anonymous's avatar
Anonymous
11 years ago
Spoiler
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_8C20&SUBSYS_1966103C&REV_05\3&11583659&2&D8
   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.03.9600.17238 (English), 7/24/2014 21:45:39, 76800 bytes

     Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #4 - 8C16
Device ID: PCI\VEN_8086&DEV_8C16&SUBSYS_1966103C&REV_D5\3&11583659&2&E3
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.03.9600.17238 (English), 7/25/2014 01:28:35, 280384 bytes

     Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_1966103C&REV_04\3&11583659&2&B0
   Driver: C:\Windows\system32\DRIVERS\TeeDriverx64.sys, 9.05.0010.1658 (English), 8/9/2013 22:25:14, 99288 bytes
   Driver: C:\ProgramData\Microsoft\Windows\DeviceMetadataStore\EN\3f3ca95b-3978-4168-b47b-5444f42d6c89.devicemetadata-ms, 8/9/2013 22:25:14, 938 bytes
   Driver: C:\ProgramData\Microsoft\Windows\DeviceMetadataStore\EN\46a6fdbe-c823-4579-bab6-35f67e01f793.devicemetadata-ms, 8/9/2013 22:25:14, 833 bytes
   Driver: C:\Windows\system32\WdfCoInstaller01011.dll, 1.11.9200.16384 (English), 8/9/2013 22:25:14, 1795952 bytes

     Name: Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
Device ID: PCI\VEN_8086&DEV_8C26&SUBSYS_1966103C&REV_05\3&11583659&2&E8
   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.03.9600.17195 (English), 5/31/2014 20:07:08, 89944 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.03.9600.17195 (English), 5/31/2014 20:07:07, 440664 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.03.9600.17238 (English), 7/25/2014 01:28:38, 419648 bytes

     Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #3 - 8C14
Device ID: PCI\VEN_8086&DEV_8C14&SUBSYS_1966103C&REV_D5\3&11583659&2&E0
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.03.9600.17238 (English), 7/25/2014 01:28:35, 280384 bytes

     Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_1966103C&REV_0C\4&12476143&0&00E6
   Driver: C:\Windows\system32\DRIVERS\Rt630x64.sys, 8.19.0726.2013 (English), 7/27/2013 09:07:30, 827096 bytes
   Driver: C:\Windows\system32\RtNicProp64.dll, 1.02.0000.0006 (English), 7/27/2013 09:07:30, 74456 bytes

     Name: Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_1966103C&REV_06\3&11583659&2&08
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.03.9600.17238 (English), 7/25/2014 01:28:35, 280384 bytes

     Name: Broadcom BCM4352HMB 802.11ac 2x2 Wi-Fi Adapter
Device ID: PCI\VEN_14E4&DEV_43B1&SUBSYS_2154103C&REV_03\4&3301828&0&00E0
   Driver: C:\Windows\system32\DRIVERS\BCMWL63a.SYS, 6.30.0223.0227 (English), 7/14/2014 12:33:21, 7545008 bytes
   Driver: C:\Windows\system32\bcmihvsrv64.dll, 6.30.0223.0227 (English), 7/14/2014 12:33:21, 4136960 bytes
   Driver: C:\Windows\system32\bcmihvui64.dll, 6.30.0223.0227 (English), 7/14/2014 12:33:21, 3781632 bytes
   Driver: C:\Windows\system32\drivers\vwifibus.sys, 6.03.9600.16384 (English), 8/22/2013 21:39:00, 24576 bytes

     Name: Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor DRAM Controller - 0C04
Device ID: PCI\VEN_8086&DEV_0C04&SUBSYS_1966103C&REV_06\3&11583659&2&00
   Driver: n/a

     Name: Intel(R) HD Graphics 4600
Device ID: PCI\VEN_8086&DEV_0416&SUBSYS_1966103C&REV_06\3&11583659&2&10
   Driver: C:\Windows\system32\DRIVERS\igdkmd64.sys, 10.18.0010.3277 (English), 8/20/2013 10:20:18, 4165120 bytes
   Driver: C:\Windows\system32\igd10iumd64.dll, 10.18.0010.3277 (English), 8/20/2013 10:20:20, 13748224 bytes
   Driver: C:\Windows\system32\igdusc64.dll, 8.15.0010.9141 (English), 8/20/2013 09:53:02, 4409856 bytes
   Driver: C:\Windows\system32\igdmd64.dll, 8/20/2013 10:20:40, 365568 bytes
   Driver: C:\Windows\system32\igfxcmrt64.dll, 3.00.0000.1015 (English), 7/31/2013 06:44:16, 151552 bytes
   Driver: C:\Windows\system32\igfx11cmrt64.dll, 3.00.0000.1015 (English), 7/31/2013 06:44:16, 143360 bytes
   Driver: C:\Windows\system32\igfxcmjit64.dll, 3.00.0000.1015 (English), 7/31/2013 06:44:16, 2064896 bytes
   Driver: C:\Windows\system32\IccLibDll_x64.dll, 7/31/2013 06:44:16, 94208 bytes
   Driver: C:\Windows\system32\igdde64.dll, 8/20/2013 10:20:18, 220672 bytes
   Driver: C:\Windows\SysWow64\igdde32.dll, 8/20/2013 10:14:10, 180736 bytes
   Driver: C:\Windows\system32\iglhxs64.vp, 8/20/2013 10:22:32, 2980 bytes
   Driver: C:\Windows\system32\iglhxo64.vp, 7/31/2013 06:44:16, 44025 bytes
   Driver: C:\Windows\system32\iglhxc64.vp, 7/31/2013 06:44:16, 43494 bytes
   Driver: C:\Windows\system32\iglhxg64.vp, 7/31/2013 06:44:16, 43256 bytes
   Driver: C:\Windows\system32\iglhxo64_dev.vp, 7/31/2013 06:44:16, 42079 bytes
   Driver: C:\Windows\system32\iglhxc64_dev.vp, 7/31/2013 06:44:16, 43816 bytes
   Driver: C:\Windows\system32\iglhxg64_dev.vp, 7/31/2013 06:44:16, 43298 bytes
   Driver: C:\Windows\system32\iglhxa64.vp, 7/31/2013 06:44:16, 1125 bytes
   Driver: C:\Windows\system32\iglhxa64.cpa, 7/31/2013 06:44:16, 2813952 bytes
   Driver: C:\Windows\system32\iglhcp64.dll, 9.00.0020.9000 (English), 7/31/2013 06:44:16, 214528 bytes
   Driver: C:\Windows\system32\iglhsip64.dll, 9.00.0020.9000 (English), 7/31/2013 06:44:16, 1127424 bytes
   Driver: C:\Windows\SysWow64\igdusc32.dll, 8.15.0010.9141 (English), 8/20/2013 09:51:24, 3504640 bytes
   Driver: C:\Windows\SysWow64\igdmd32.dll, 8/20/2013 10:16:10, 303104 bytes
   Driver: C:\Windows\SysWow64\igd10iumd32.dll, 10.18.0010.3277 (English), 8/20/2013 10:14:24, 13146112 bytes
   Driver: C:\Windows\SysWow64\igdumdim32.dll, 10.18.0010.3277 (English), 8/20/2013 10:15:40, 11379712 bytes
   Driver: C:\Windows\SysWow64\igdail32.dll, 8/20/2013 10:13:46, 142848 bytes
   Driver: C:\Windows\SysWow64\igfxdv32.dll, 8.15.0010.3277 (English), 8/20/2013 10:13:04, 491520 bytes
   Driver: C:\Windows\SysWow64\iglhcp32.dll, 9.00.0020.9000 (English), 7/31/2013 06:44:16, 179712 bytes
   Driver: C:\Windows\SysWow64\iglhsip32.dll, 9.00.0020.9000 (English), 7/31/2013 06:44:16, 1123328 bytes
   Driver: C:\Windows\SysWow64\IntelCpHeciSvc.exe, 9.00.0020.9000 (English), 8/26/2013 20:31:16, 279024 bytes
   Driver: C:\Windows\SysWow64\igfxcmrt32.dll, 3.00.0000.1015 (English), 7/31/2013 06:44:16, 129024 bytes
   Driver: C:\Windows\SysWow64\igfx11cmrt32.dll, 3.00.0000.1015 (English), 7/31/2013 06:44:16, 122880 bytes
   Driver: C:\Windows\SysWow64\igfxcmjit32.dll, 3.00.0000.1015 (English), 7/31/2013 06:44:16, 1814016 bytes
   Driver: C:\Windows\system32\difx64.exe, 1.04.0001.0000 (English), 8/26/2013 20:31:10, 153072 bytes
   Driver: C:\Windows\system32\hccutils.dll, 8.15.0010.3277 (English), 8/20/2013 10:19:54, 199680 bytes
   Driver: C:\Windows\system32\igfxsrvc.dll, 8.15.0010.3277 (English), 8/20/2013 10:20:08, 66048 bytes
   Driver: C:\Windows\system32\igfxsrvc.exe, 8.15.0010.3277 (English), 8/26/2013 20:31:14, 843248 bytes
   Driver: C:\Windows\system32\igfxpph.dll, 8.15.0010.3277 (English), 8/20/2013 10:20:02, 548352 bytes
   Driver: C:\Windows\system32\igfxcpl.cpl, 8.15.0010.3277 (English), 8/20/2013 10:19:56, 279040 bytes
   Driver: C:\Windows\system32\igfxdev.dll, 8.15.0010.3277 (English), 8/20/2013 10:19:58, 622080 bytes
   Driver: C:\Windows\system32\igfxdo.dll, 8.15.0010.3277 (English), 8/20/2013 10:19:58, 243712 bytes
   Driver: C:\Windows\system32\igfxtray.exe, 8.15.0010.3277 (English), 8/26/2013 20:31:14, 391152 bytes
   Driver: C:\Windows\system32\hkcmd.exe, 8.15.0010.3277 (English), 8/26/2013 20:31:12, 771056 bytes
   Driver: C:\Windows\system32\igfxress.dll, 8.15.0010.3277 (English), 8/20/2013 10:20:08, 9081856 bytes
   Driver: C:\Windows\system32\igfxpers.exe, 8.15.0010.3277 (English), 8/26/2013 20:31:12, 769520 bytes
   Driver: C:\Windows\system32\igfxTMM.dll, 8.15.0010.3277 (English), 8/20/2013 10:19:52, 345600 bytes
   Driver: C:\Windows\system32\gfxSrvc.dll, 8.15.0010.3277 (English), 8/20/2013 10:19:54, 194048 bytes
   Driver: C:\Windows\system32\GfxUIEx.exe, 8.15.0010.3277 (English), 8/26/2013 20:31:10, 7583216 bytes
   Driver: C:\Windows\system32\GfxUIEx.exe.config, 8/20/2013 10:19:44, 1806 bytes
   Driver: C:\Windows\system32\DPTopologyApp.exe, 8.15.0010.3277 (English), 8/26/2013 20:31:10, 531440 bytes
   Driver: C:\Windows\system32\DPTopologyApp.exe.config, 8/20/2013 10:19:42, 935 bytes
   Driver: C:\Windows\system32\CustomModeApp.exe, 8.15.0010.3277 (English), 8/26/2013 20:31:08, 395248 bytes
   Driver: C:\Windows\system32\CustomModeApp.exe.config, 8/20/2013 10:19:42, 935 bytes
   Driver: C:\Windows\system32\GfxRes.dll, 1.00.0000.0000 (English), 8/20/2013 10:19:42, 2384896 bytes
   Driver: C:\Windows\system32\MetroIntelGenericUIFramework.dll, 1.00.0000.0000 (English), 8/20/2013 10:19:54, 4067328 bytes
   Driver: C:\Windows\system32\GfxUIHotKeyMenu.exe, 8.15.0010.3277 (English), 8/26/2013 20:31:10, 754672 bytes
   Driver: C:\Windows\system32\GfxUIHotKeyMenu.exe.config, 8/20/2013 10:19:46, 264 bytes
   Driver: C:\Windows\system32\IGFXDEVLib.dll, 1.00.0000.0000 (Invariant Language), 8/20/2013 10:19:46, 12288 bytes
   Driver: C:\Windows\system32\igfxext.exe, 8.15.0010.3277 (English), 8/26/2013 20:31:12, 386544 bytes
   Driver: C:\Windows\system32\igfxexps.dll, 8.15.0010.3277 (English), 8/20/2013 10:19:42, 29184 bytes
   Driver: C:\Windows\SysWow64\igfxexps32.dll, 8.15.0010.3277 (English), 8/20/2013 10:12:26, 25088 bytes
   Driver: C:\Windows\system32\igfxrara.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 521728 bytes
   Driver: C:\Windows\system32\igfxrchs.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 513024 bytes
   Driver: C:\Windows\system32\igfxrcht.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 513536 bytes
   Driver: C:\Windows\system32\igfxrdan.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 523776 bytes
   Driver: C:\Windows\system32\igfxrdeu.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 526336 bytes
   Driver: C:\Windows\system32\igfxrenu.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 371200 bytes
   Driver: C:\Windows\system32\igfxresn.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 526848 bytes
   Driver: C:\Windows\system32\igfxrfin.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 524800 bytes
   Driver: C:\Windows\system32\igfxrfra.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 526848 bytes
   Driver: C:\Windows\system32\igfxrheb.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 522240 bytes
   Driver: C:\Windows\system32\igfxrhrv.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 525312 bytes
   Driver: C:\Windows\system32\igfxrita.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 525824 bytes
   Driver: C:\Windows\system32\igfxrjpn.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 517120 bytes
   Driver: C:\Windows\system32\igfxrkor.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:06, 516096 bytes
   Driver: C:\Windows\system32\igfxrnld.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:06, 526336 bytes
   Driver: C:\Windows\system32\igfxrnor.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:06, 523776 bytes
   Driver: C:\Windows\system32\igfxrplk.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:06, 526848 bytes
   Driver: C:\Windows\system32\igfxrptb.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:06, 524288 bytes
   Driver: C:\Windows\system32\igfxrptg.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:06, 525312 bytes
   Driver: C:\Windows\system32\igfxrrom.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:06, 525824 bytes
   Driver: C:\Windows\system32\igfxrrus.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:06, 526336 bytes
   Driver: C:\Windows\system32\igfxrsky.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:06, 525824 bytes
   Driver: C:\Windows\system32\igfxrslv.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:06, 524800 bytes
   Driver: C:\Windows\system32\igfxrsve.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:06, 524800 bytes
   Driver: C:\Windows\system32\igfxrtha.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:06, 523776 bytes
   Driver: C:\Windows\system32\igfxrcsy.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 525312 bytes
   Driver: C:\Windows\system32\igfxrell.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 527360 bytes
   Driver: C:\Windows\system32\igfxrhun.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:04, 525312 bytes
   Driver: C:\Windows\system32\igfxrtrk.lrc, 8.15.0010.3277 (English), 8/20/2013 10:20:06, 524288 bytes
   Driver: C:\Windows\system32\Gfxres.ar-SA.resources, 8/20/2013 10:19:46, 199353 bytes
   Driver: C:\Windows\system32\Gfxres.cs-CZ.resources, 8/20/2013 10:19:46, 170868 bytes
   Driver: C:\Windows\system32\Gfxres.da-DK.resources, 8/20/2013 10:19:46, 164570 bytes
   Driver: C:\Windows\system32\Gfxres.de-DE.resources, 8/20/2013 10:19:46, 176510 bytes
   Driver: C:\Windows\system32\Gfxres.el-GR.resources, 8/20/2013 10:19:46, 251734 bytes
   Driver: C:\Windows\system32\Gfxres.es-ES.resources, 8/20/2013 10:19:46, 176823 bytes
   Driver: C:\Windows\system32\Gfxres.en-US.resources, 8/20/2013 10:19:46, 159819 bytes
   Driver: C:\Windows\system32\Gfxres.fi-FI.resources, 8/20/2013 10:19:46, 171913 bytes
   Driver: C:\Windows\system32\Gfxres.fr-FR.resources, 8/20/2013 10:19:46, 176557 bytes
   Driver: C:\Windows\system32\Gfxres.he-IL.resources, 8/20/2013 10:19:46, 190958 bytes
   Driver: C:\Windows\system32\Gfxres.hr-HR.resources, 8/20/2013 10:19:46, 170047 bytes
   Driver: C:\Windows\system32\Gfxres.hu-HU.resources, 8/20/2013 10:19:46, 174116 bytes
   Driver: C:\Windows\system32\Gfxres.it-IT.resources, 8/20/2013 10:19:46, 179110 bytes
   Driver: C:\Windows\system32\Gfxres.ja-JP.resources, 8/20/2013 10:19:46, 196916 bytes
   Driver: C:\Windows\system32\Gfxres.ko-KR.resources, 8/20/2013 10:19:46, 179225 bytes
   Driver: C:\Windows\system32\Gfxres.nb-NO.resources, 8/20/2013 10:19:46, 165246 bytes
   Driver: C:\Windows\system32\Gfxres.nl-NL.resources, 8/20/2013 10:19:46, 173366 bytes
   Driver: C:\Windows\system32\Gfxres.pl-PL.resources, 8/20/2013 10:19:46, 173685 bytes
   Driver: C:\Windows\system32\Gfxres.pt-BR.resources, 8/20/2013 10:19:46, 172633 bytes
   Driver: C:\Windows\system32\Gfxres.pt-PT.resources, 8/20/2013 10:19:46, 171189 bytes
   Driver: C:\Windows\system32\Gfxres.ro-RO.resources, 8/20/2013 10:19:46, 175131 bytes
   Driver: C:\Windows\system32\Gfxres.ru-RU.resources, 8/20/2013 10:19:46, 233456 bytes
   Driver: C:\Windows\system32\Gfxres.sk-SK.resources, 8/20/2013 10:19:46, 171581 bytes
   Driver: C:\Windows\system32\Gfxres.sl-SI.resources, 8/20/2013 10:19:46, 166544 bytes
   Driver: C:\Windows\system32\Gfxres.sv-SE.resources, 8/20/2013 10:19:46, 171419 bytes
   Driver: C:\Windows\system32\Gfxres.th-TH.resources, 8/20/2013 10:19:46, 265221 bytes
   Driver: C:\Windows\system32\Gfxres.tr-TR.resources, 8/20/2013 10:19:46, 173825 bytes
   Driver: C:\Windows\system32\Gfxres.zh-CN.resources, 8/20/2013 10:19:46, 151342 bytes
   Driver: C:\Windows\system32\Gfxres.zh-TW.resources, 8/20/2013 10:19:46, 153121 bytes
   Driver: C:\Windows\system32\ig75icd64.dll, 10.18.0010.3277 (English), 8/20/2013 10:20:40, 7915008 bytes
   Driver: C:\Windows\SysWow64\ig75icd32.dll, 10.18.0010.3277 (English), 8/20/2013 10:16:16, 6300672 bytes
   Driver: C:\Windows\system32\igdumdim64.dll, 10.18.0010.3277 (English), 8/20/2013 10:20:32, 12090368 bytes
   Driver: C:\Windows\system32\igdail64.dll, 8/20/2013 10:20:10, 160256 bytes

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