@bethanyjbee Your drivers may be up to date, but your graphics driver is seven years old, older than both Sims 4 and Windows 10. It's not certain that this particular driver is the problem, but it's a good place to start.
Even Intel doesn't have a Windows 10 driver for your particular card that's listed as compatible for Windows 10. So the best approach is to let Windows find a new driver for your card. First, do a clean uninstall of the old driver. Here's how:
First, download Display Driver Uninstaller from here:
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
Choose GPU in the dropdown menu (step one), then Intel (step 2) if it's not already showing. Then click Clean and Restart (step 3).
Once your computer has rebooted, now back in normal mode, go online again. Intel doesn't offer a Windows 10-compatible driver for your graphics chip, but Windows itself should find one for you. Test the game a couple of times, and let me know whether it works.
