Sims 4 Blue Screen Errors
Hii, I've had the Sims 4 for a few years now, on the same laptop. Within the last few months I've had blue screen issues. I'll start up the game, it'll work fine for about 10-15 mins then it freeze...
Forum Discussion
@JaydeL13 Have you tried a clean uninstall and reinstall of the driver yet? And are you using the driver provided by the manufacturer of your laptop, or one directly from Nvidia? If the manufacturer's version is less than two years old, please try that first; you can then try the one from Nvidia if the first one doesn't work. Here's how to do a clean uninstall and reinstall of the driver.
Spoiler
Download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3067
Go to the manufacturer's website to download the driver, or to Nvidia's page if the manufacturer's driver is too old or doesn't help.
https://www.nvidia.com/Download/index.aspx?lang=en-us
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode. Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.
Reboot again, go back online, and see whether the game works normally. If not, let me know.
If this doesn't help, or you've already tried a clean uninstall, please post a dxdiag. I'd like to see what hardware you have, and if there are any other errors worth checking out.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict Hi! I tried the clean uninstall and reinstall and now I'm getting weird colourful graphic flickers like I did in the beginning of all of this which I forgot to mention. When this happens I have to restart my computer otherwise it affects other apps/games.
Here are the graphic glitches
I attached my DxDiag below!
@JaydeL13 That doesn't look good. There aren't any BlueScreens in your dxdiag, which doesn't mean they didn't happen, just that they're not any one of the last ten Windows errors. Since you're getting a lot of basic Windows errors, please start by running a couple of basi checks on your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Please also open a File Explorer window and enter C:\Windows\Minidump. For any you see from the last two or three days, right-click on the file and select Copy, then right-click on your desktop and select Paste. Then zip them together, upload them to a free filesharing site, and link them here.
@puzzlezaddict The message I received from doing the sfc /scannow is "Windows Resource Protection did not find any integrity violations."
Also here are those files you asked for
https://www.mediafire.com/file/47rd8bw27edb3h7/061120-9015-01.zip/file
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