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Anonymous's avatar
Anonymous
11 years ago
Solved

Sims 4 button greyed out

My Sims 4 is greyed out. It seems that I cannot install an update. I opened Origin on my laptop and it automatically installed the update, but won't install on my PC. I side clicked to check for upda...
  • Anonymous's avatar
    Anonymous
    11 years ago

    When clicking on play in the sims 4 and the play button is greyed out, you will need to clear the origin cache...

    Windows
    1. Ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
    2. Delete the following folders:
    • Origin folder - Found in C:\ProgramData\ -delete origin folder 
    • Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\ -deleter origin folder 
    • Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\-delete origin folder 
    • Note: These folders are hidden by default, and the player will need to un-hide to be able to locate them.
    • To Unhide folders type folder options in the search bar in the start menu 
    • -click the view tab and under advanced settings click the button that say show hidden files, folders, and drives
    • Apply and ok 

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