This sounds more like an account issue or a bank issue. If you're still waiting on a refund, you may need to check your bank account frequently over the next few days or so.
If you don't receive your refund, check your account first to see if there's anything a miss there. You may want to contact EA's Customer Service to see if they can do anything.
@172e3cda00349872 The refund may have been entered but it may take a few days (at least 24 hours) to see it in your online statement. If the refund hits your financial institution after a certain time it will probably take another 24 hours to show up. What this means is it may take 24 hours for EA to process the refund and another 24 hours to 48 hours to appear in your statement online. You will not see the refund the same day they say they'll give it to you (they sure take your money fast enough don't they). hth
