Sims 4 causes computer to restart
Starting about a week ago, whenever I started playing Sims 4, my computer would just randomly restart itself without warning. At first I thought it was an issue with my actual computer, Google was s...
Forum Discussion
First, I want to thank you for getting back to me.
To answer your first question, there is no BSOD; it just cuts straight to black and the computer restarts itself. Unfortunately, I cannot open .dmp files on my computer, but I have them compiled as a zip on google drive which I will link here.
I will also upload the .csv file like you have asked.
And as for the power supply, it is a EVGA Supernova 850 G5, 80 Plus Gold 850W.
If you need anything else form me or if I did something wrong, please let me know. And thank you again for your help.
Bluescreen files: https://drive.google.com/file/d/10q3WJW5ekEMcX80CriXln3u8Tmxh4vlY/view?usp=sharing
HWinfo: https://drive.google.com/file/d/1AE850zrvCjEuSLputNEE2md5VLFbS4JZ/view?usp=sharing
@StairFax1705 Sorry for the late-ish reply. I looked over everything you sent me, and I will admit that I don't understand all of what I'm seeing. But a few things are clear. First, there is nothing in your hwinfo log that would explain these problems. The power supply is stable and so are the power inputs into the various components; the temperatures are actually on the low side for gaming, and certainly nowhere near the point of thermal throttling; there are no suspicious readings elsewhere, that I could find anyway.
Most of your crash dumps reference a component of Windows itself, one that's unlikely to be corrupt. (By that I mean both that it's unlikely to get corrupted and that if it were, it's unlikely you could use your system effectively at all.) The errors are all distinct, not even all in the same category, so I think the best place to start here would be by running some tests on your RAM. A faulty module is one of the few single causes that could explain a wide variety of errors like this.
The gold standard of memory diagnostics is MemTest86, testing each module separately and in at least two different slots on the motherboard.
https://www.memtest86.com/index.html
https://www.overclockersclub.com/guides/memtest86_memory_guide/
If you're not comfortable with this test, you could start with the built-in Windows tool instead:
I wouldn't consider a pass from this tool to be even close to definitive, but if it does flag an error, that's probably accurate.
I'd also like to know what RAM you're using, by product number. If you don't have that handy, you can find it on the modules themselves.
Nah, you're fine. You're doing this out of the generousness of your heart; I'd understand if you had more pressing matters to attend to. If anything, I'm just grateful someone is responding at all.
To address the latter two items, the product number for my memory sticks is F4-3200C16-8GVRB. There are two of them in my machine, sharing the same number.
I also figured I run the Windows tool first since it seemed easier to understand, although that came up negative. Although I am wary of the inaccuracy of a negative result on that test like you said.
I'm having trouble unfortunately trying to get memtest86 to work properly; this might go beyond my knowledge of computers. If I can find some help with it though, I'll get back to you on what it says.Update: I figured out how to get memtest working and just finished a test. However, there were no errors that it could find.
@StairFax1705 I got a second opinion on this issue so that I wouldn't send you on a wild goose chase. And I and the other person has a few suggestions. But first, did you touch the system hibernation file? It's called Hiberfil.sys and would be directly on C. If you don't know anything about it and don't run any apps that have effects on power settings, then the answer is probably no, but let me know either way.
One of the crash dumps points to critical data corruption, so please run a virus scan with whatever antivirus you have installed. The way to do this depends on the program, for example here's the method for Windows Defender (under "run a malware scan manually):
Please run a scan with Malwarebytes as well. Download Malwarebytes (the free version is fine) from here:
https://www.malwarebytes.com/mwb-download
Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for scans and for your C, D, and E drives, and let it do its job. This could take anywhere from a few minutes to multiple hours, so you may want to set it to run while you're doing something else. Please attach its report so I can take a look.
Finally, regardless of the results, please run a few checks of your Windows system files. You may have earlier, but I'm including Checkhealth as well because the second opinion wants to see those results.
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes, and enter
- If the scan does detect corruption, stop here and let me know
- Otherwise, hit Windows key-X again and open “PowerShell (Administrator)” or “Windows Terminal (Administrator)"
- Inside the window, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X and open “PowerShell (Administrator)” or “Windows Terminal (Administrator)” again
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
If none of that helps, please do a clean uninstall and reinstall of the graphics driver, as described here:
After reinstalling the driver, please disconnect the secondary monitor (the Acer, not the primary HP), restart your computer yet again, and test the game.
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