sims 4 codes won’t redeem

Question

I downloaded The Sims 4 through Steam when it became free. I recently found codes that I tried to redeemed through the EA app, and I know they work because the codes keep being accepted. After every code the app keeps telling me “You need to own the base game to play this add-on”, and the packs connected to the codes won’t download or show that I own it. I know The EA app recognizes I have the base game because I have bought packs for The Sims 4 before. I tried uninstalling The Sims 4 on the Steam app and trying to reinstall it on the EA app but it didn’t work. How can I redeem the codes?

mrs_reynolds690 · Answer

I'm having this exact problem, like what is happening&nbsp;

puzzlezaddict · Answer

@kaylin_i8 and&nbsp;@mrs_reynolds690_&nbsp; Do your packs now show as owned in the EA App, under Sims 4 &gt; Manage &gt; Manage add-ons?&nbsp; If not, please clear the EA App's cache and try again.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If they do show as owned, do they show as installed under Manage add-ons, or can you still download them?

kaylin_i8 · Answer

@puzzlezaddictI have cleared the cache for both the EA App and Sims 4 and the same message keeps appearing when I type the codes in. The codes keep getting accepted, but the packs do not show as owned or in the manage add-ons list.

kaylin_i8 · Answer

@puzzlezaddictUnfortunately all of the codes became invalid and none of the packs were added to my game.Thank you for trying to help, I really appreciate it.

puzzlezaddict · Answer

@kaylin_i8&nbsp; To be clear, you can only use a given code once.&nbsp; Typing it in again won't change the outcome.

Please let me know whether these packs show up at all under Manage add-ons.&nbsp; If they do show up, post a screenshot of what you see there.

Please also let me know whether you've ever had access to these packs in another way, for example through an EA Play subscription or through Steam or Epic.&nbsp; Sometimes an old entitlement can block a new one from working.

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sims 4 codes won’t redeem

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