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cherdenblaze's avatar
cherdenblaze
New Novice
3 months ago

Sims 4 constant crashing

The Sims 4 will not stop crashing on my new PC and Ive tried everything. Can you see if my DxD is telling me anything? I bought my pc just to play sims.

1 Reply

  • cherdenblaze  Your dxdiag lists two Sims 4 crashes due to an issue with the Nvidia graphics driver, one that points to one of the VC++ runtimes the game uses, and a few that look like what happens with conflicting software.

    Before doing anything else, if you have any files in ConfigOverride, in Documents > Electronic Arts > The Sims 4, please delete them.  And remove your Mods folder if there's anything inside.

    If that doesn't help, the Nvidia driver is the next suspect, so please do a clean uninstall and reinstall of the driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    If that doesn't help either, I doubt the problem is the VC++ runtime, since usually that would prevent the game from working at all and/or throw more than one related error.  So I'd go to conflicting software next, starting with Razer apps.  If you have any, please uninstall them and test again.

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