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thecolourviolet's avatar
thecolourviolet
New Rookie
3 years ago
Solved

sims 4 crashes as soon as I'm out of CAS

Hi guys, I've been playing The Sims 4 for years now (on my windows 7) and it never crashed. But I updated my laptop to windows 10 like last year and since then it started to crash. When I'm in CAS mode nothing really happens, but when I'm either playing or in build&buy mode it crashes after like 10 mins. 

I removed all my mods/CC and it still happens. I could stay in CAS for hours and nothing would happen, but 10-15 mins after I'm out of CAS it crashes. And I don't even get a popup saying that it crashed, it just closes itself.

I uninstalled and reinstalled the game (and origin too) and tried repairing it endless amount of times.

I can't really play it anymore, because creating sims all the time gets boring. 

I hope anyone can help me out...

(I'm so sorry if there are any spelling/grammar mistakes)

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @thecolourviolet  The driver for your Nvidia graphics card is from 2016, and the driver is causing your Sims 4 crashes, at least the most recent ones.  So please update the driver.  You can find the newest version here:

    https://www.nvidia.com/Download/driverResults.aspx/145874/en-us/

    It's a little old but should still work better than your current one.  When installing the driver, run the installer as an admin: right-click on the download and select "Run as administrator."  Choose the custom route and check the box to perform a custom install.  Restart your computer when you're done.

    You can also test your old Sims 4 folder, or the content inside it, but it sounds like some of that content may be problematic as well.  So I'd suggest moving over only the files you absolutely need to keep—saves, Tray items, screenshots if you want to keep them—and letting the game generate new copies of everything else.  Test your mods and cc carefully as well.

7 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @thecolourviolet  Please try playing in a clean usrer folder: move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just play in live mode for a while and let me know whether you get another crash.

    If the game does crash, please run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @thecolourviolet  The driver for your Nvidia graphics card is from 2016, and the driver is causing your Sims 4 crashes, at least the most recent ones.  So please update the driver.  You can find the newest version here:

    https://www.nvidia.com/Download/driverResults.aspx/145874/en-us/

    It's a little old but should still work better than your current one.  When installing the driver, run the installer as an admin: right-click on the download and select "Run as administrator."  Choose the custom route and check the box to perform a custom install.  Restart your computer when you're done.

    You can also test your old Sims 4 folder, or the content inside it, but it sounds like some of that content may be problematic as well.  So I'd suggest moving over only the files you absolutely need to keep—saves, Tray items, screenshots if you want to keep them—and letting the game generate new copies of everything else.  Test your mods and cc carefully as well.

  • thecolourviolet's avatar
    thecolourviolet
    New Rookie
    3 years ago

    I updated it and let the game play for now almost 6 hours to see and it hasn’t crashed yet. thank you so much ily i wish i could marry you right now <33

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