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909469's avatar
909469
Rising Newcomer
8 days ago

Sims 4 crashes every time I open it.

Help! Sims 4 crashes with white screen after installing Reshade

Background:
I’ve been playing Sims 4 for about 1–2 years, using mods and CC with few issues. Everything ran well—until I added Reshade alongside my existing mods.

What happened:

After installing Reshade, the game started opening slowly, showed a completely white screen, and then closed by itself.
I removed all mods, CC, and Reshade, but the issue persisted—so I couldn’t play.
A friend helped fix it, and the game ran again.
I reinstalled the same Reshade thinking it wouldn’t cause issues—but the white-screen crash returned.
I’ve even wiped all my game data, CC, and mods—yet it still crashes.
I’ve now been unable to play for months.

What I need help with:

What could Reshade be doing wrong here?
Are there compatibility steps or settings I’m missing?
Any way to get Reshade working without crashes—or get the game running again?

Thanks in advance—would love to get Sims 4 working (and prettier!) again, mostly just working.

crashing

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 days ago

    909469​  Does the game currently work with ReShade removed and whatever steps your friend did to fix it?  I understand you want to use ReShade, but there's no point in troubleshooting that until Sims 4 itself is running properly.

  • 909469's avatar
    909469
    Rising Newcomer
    7 days ago

    No it does not work with it removed. I wasn't really paying attention but they like deleted some filess and like did a buncha other stuff but I do remember when the problem happened again and I tried to delete the files again they werent there?? im gonna be honest i might just be confusing u more ignore that. I don't care about the reshade at the moment I just want to game working.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 days ago

    909469​  Please delete the Bin folder where you installed ReShade in the first place.  That would be the folder inside [install location]\The Sims 4\Game.  Before you do this, close the EA App, then open the Task Manager and kill the EABackgroundService (under background processes) if it's still running.  Open the App and repair the game, again if you have already: Sims 4 > Manage > Repair.

    If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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