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HeavensPhoenix9's avatar
HeavensPhoenix9
11 years ago

Sims 4 crashes when trying to play/enter Build Mode for lots in Willow Creek

Every time I go to Build Mode or Play for the section that holds the lots of: Streamlet Single, Crick Cabana, Bargain Bend, Daisy Hovel, and Garden Essence, Sims crashes. It shows the loading screen, freezes, and crashes. Though it has been crashing here and there despite not clicking on those lots, it's ONLY those stated lots that cause it to crash when trying to play/enter Build Mode. I can evict, move sims out/in, but I can't play them, or build. I downloaded it through Origin, and it was working perfectly (Was able to build one house), until about two months ago. It continues to crash, and while in Build Mode on a lot in Oasis Springs, the screen turned blue, nothing showed up except the Store and camera settings bars (It resolved itself not a week later). Now, yes, I have recently downloaded some mods, the crashing started long before downloading anything. Help?

pc

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  • HeavensPhoenix9's avatar
    HeavensPhoenix9
    11 years ago

    I am currently updating any drivers and chipset that needs updating. I didn't know it had been that long. Usually my dad would help me figure out what needs updating. So that means it hasn't been updated since long before I even received the laptop, which was on 4/20/2012 (My eighteenth birthday present/graduation gift), and that is really sad. I restarted the laptop twice to install two of three available driver updates, but one of them continues to fail. I'm about to attempt a third installation, and am on the Dell site to manually update my graphics card, and other devices.

  • HeavensPhoenix9's avatar
    HeavensPhoenix9
    11 years ago

    If I updated a few drivers and such, would I have to redo a DxDiag? If so, I have the results ready to copy and paste.

  • HeavensPhoenix9's avatar
    HeavensPhoenix9
    11 years ago

    Also, would anyone happen to know why my backup files stopped going to the designated "Backup file" folder, and started saving to my Recovery (D🙂 drive instead? It's in the red for space, and has stopped saving to Backup File since 2012, which is actually empty. I never messed with it.  If not, that's quite alright, I'll be inquiring such with the Dell Support page. Thank you for your help. 🙂

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Yeah asking Dell support would be better 😉

    As for the new DxDiag, just try if it works. No need to redo it if it does. If it doesn't, just post the part about your display.

  • HeavensPhoenix9's avatar
    HeavensPhoenix9
    11 years ago

    Yeah, it didn't work, I tried it again, and the same thing happened. So here's the display section.

    Spoiler

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics 3000
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_04B01028&REV_09
    Display Memory: 1696 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1632 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: AUO22EC
    Native Mode: 1366 x 768(p) (60.008Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
    Driver File Version: 9.17.0010.2843 (English)
    Driver Version: 9.17.10.2843
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 11/15/2012 02:03:50, 12601856 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4256-11CF-8378-BA24B7C2C435}
    Vendor ID: 0x8086
    Device ID: 0x0116
    SubSys ID: 0x04B01028
    Revision ID: 0x0009
    Driver Strong Name: oem130.inf:Intel.Mfg.NTamd64:iSNBM0:9.17.10.2843😛ci\ven_8086&dev_0116&subsys_04b01028
    Rank Of Driver: 00E00001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

  • roberta591's avatar
    roberta591
    Hero (Retired)
    11 years ago

    The minimum stated Intel video requirement for TS4 is GMA X4500 or better. Video needs a minimum of 128mb of dedicated video memory.

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Still says 2012. There probably aren't newer ones then.

    As @roberta591 said, you are below minimum requirements with that chip. What settings do you have your game on ?

  • HeavensPhoenix9's avatar
    HeavensPhoenix9
    11 years ago

    My settings are all at the lowest they can be. But I have been able to build on those lots in the past, I even moved my first Sim into one of those lots. Which is why I don't understand what happened.

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Did you try starting a new game to see if that crashes too ? Just for testing purposes ?

    Each patch adds new stuff and borderline computer can suddenly have issue with what worked before.

  • HeavensPhoenix9's avatar
    HeavensPhoenix9
    11 years ago

    My girlfriend and I have our own games (I didn't know clicking the Play icon was starting a new game, and that you had to load a game to continue), and the same lots on hers (She hasn't played in months) are able to be edited and such. But I still can't do anything with them on my own game. I really don't know why that is. Her game allows Build Mode and to play Sims living on those lots.

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