Sims 4 Crashes

These are from prior to the clean install of the graphics driver. My kid didn't like playing a new game so we got rid of the new folder created and put the original one back and game crashed.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff80321971358, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 267b09ae-3df9-4926-9a81-53cd51af1983.

Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffa08e4830e010
Parameter 2: fffff8075080372c
Parameter 3: 0
Parameter 4: 2d4
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffe6089fe41010
Parameter 2: fffff80531bb2298
Parameter 3: 0
Parameter 4: 38c
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffe08935173010
Parameter 2: fffff80629872298
Parameter 3: 0
Parameter 4: 210
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff8287f2ff3460
Parameter 2: fffff80019272298
Parameter 3: 0
Parameter 4: 2970
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffdb075ffcb010
Parameter 2: fffff80689872298
Parameter 3: 0
Parameter 4: 1ccc
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffa88708199010
Parameter 2: fffff80116722298
Parameter 3: 0
Parameter 4: 27c4
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffdb8146561010
Parameter 2: fffff80060e12298
Parameter 3: 0
Parameter 4: 2648
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffb38f574dd1f0
Parameter 2: fffff80262f52298
Parameter 3: 0
Parameter 4: 408
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: BlueScreen
Code: 133
Parameter 1: 1
Parameter 2: 1e00
Parameter 3: fffff80321971358
Parameter 4: 0
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

@abc1190706171  The LiveKernelEvents 141 and 117 are specifically related to the graphics driver, so hopefully the clean install addressed whatever problem was causing them.  The 133 error could in theory be related to just about anything, so more info and context would be useful.  But it's possible that was related to the GPU driver too, so if it doesn't recur, you can probably just ignore it.

The fact that the game crashes when you use the old Sims 4 user folder but not the new one suggests very strongly that the issue, or the current issue at least, is something in the user folder.  You can start again with a clean folder, make sure the game works, and then move your content into it from the old folder in batches, testing each time.  When you get a crash, you'll know that one of the files you just moved is a problem, and you can split and test the last batch until you figure out which one.

Just in case, please also check the sizes of your save files, which are unsurprisingly in the saves folder inside the Sims 4 folder.  Let me know what sizes they are, or take a screenshot and post it.  (You can sort by modified date to distinguish among them.)  There was an issue that caused severe save bloating, and lag and crashing to go with it; while it was fixed in the first December patch, affected saves were not fixed.

here is the saves folder screen shot

It went great for several hours but just crashes again. I’ll check the reliability monitor in morning. Can I start with new folder and move anything over randomly and test? 

thank you for the great advice on this!

@abc1190706171  The save files look fine, no bloating there.  It would be interesting to see what the Reliability Monitor said about the newest crash, although not all crashes generate an error report.  Still, the lack of a software error is useful information too.

Yes, you can move over your content in any order you want.  The order doesn't really matter, as long as all the files get tested.  It might be worth testing your saves with no mods or custom content present though; you don't have to save the game, just see whether you get another crash.

Most of the files in the user folder can actually be left behind; the game will create new ones as necessary.  Here's a complete list of the user content, so you'll know what you need to preserve and what will be replaced.

https://sims4.crinrict.com/eng/2014/09/user-files-explained/

I’m confused on this. The game will create a new folder and files which is ok. I have created households and that’s what I want to move back into the new folder. Which files and folders should I move from old to new sims4 folder to test and get my game creation back?

@abc1190706171  The article I linked explains what each file or folder is within the Sims 4 user folder: what data it contains and whether you'd need to keep it or can just let the game create a new one.

I added one folder at a time and tested. All worked fine until I added the Tray folder and after some time it lagged and then crashed. 

@abc1190706171  It's unusual for the contents of a Tray folder to cause issues, but maybe if yours is particularly large, it could be a problem.  One thing you could try is deleting the in-game Library entries you don't want anymore.  Or, if you want to keep everything, set aside the entire Tray folder, and if you later want some household or build you've created, you can restore that version of Tray long enough to grab the item(s) you want.

In terms of the files inside Tray, each Library entry has four or five corresponding files.  You can sort by modified date to see which ones are for the same item: they'll all have exactly the same timestamp.