Sims 4 crashes
Hi! I have a problem with Sims 4 constantly crashing. I am running the game smoothly and then suddenly, the game windows just quits. I play with no mods and my computer meets all specs. I have tried...
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@reebeckaaz Please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Please also let me know whether you've noticed any pattern to what's happening in-game at the time of a crash, for example you're playing in a particular world, or your sims go to travel or switch outfits, or you're always on a community lot.
Hi!
I have not noticed any pattern as to what is happing in-game at the time of the crash. Perhaps that I have most commonly been in live mode rather than build/buy mode, though there could be exceptions because the game has crashed so many times and I cannot remember all the specifics unfortunately.
Thanks in advance!
@reebeckaaz Please clear Origin's cache and repair the game again. Even though you've repaired before, it's worth forcing Origin to refresh its data first.
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
If you get another crash, please try playing with Origin in offline mode. You won't be able to access the Gallery, but everything else in-game should be the same.
If that doesn't help either, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just start a new save and see how it runs. Please play in one of the base game worlds. You can send your sims traveling, but avoid San Myshuno and Henford for now.
I have tried playing now for a little bit, starting from your instructions. I cleared Origin's cache and repaired the game. I also moved the Sims 4 folder out from the start.
I started a new save in the game and moved into Willow Creek. I have stayed out of San Myshuno and Henford per your instructions.
The first time I tried playing, I was playing online. The game crashed only after a few minutes in game. I had not had any time to travel at that point. In fact, it was just shortyly after the welcome wagon event had ended. There were still 3 other sims on my lot due to this, though the event (as I said) was not active anymore. My sim was in front of the mirror practicing debate and the game was going in 3x speed when it crashed all of a sudden. The game just shut down as has always been the case when this happen.
Therefore, I then followed your advice on playing offline. I have now been able to play for 30 minutes consecutively, which is nice! It does not mean that it won't crash, as I have been able to play for such intervalls before without crashes and then suddenly the crashes has started again. I will keep playing (though not today) and will return to make more reports in the upcoming days. I will make sure to keep note of what I am doing in-game if crashes occur and I will keep playing in offline mode.
