@SulSulDUCK Your dxdiag lists some crashes of the Windows USB 3 driver, which typically aren't serious but should be addressed. So please disconnect all USB 3 devices, or if you want to be thorough, everything that isn't your keyboard and mouse, and restart your computer. You can reconnect the devices after the restart.
Your dxdiag doesn't contain any Sims 4 errors, but some of the other errors point to a possible issue with the graphics driver, and black screens are often related to this driver too. So please do a clean uninstall and reinstall of the driver, as described here:
If you get another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
I'd like to report my recent findings regarding the crashes and black screens.
While playing on DX11 and using MSI Afterburner for monitoring, I observed the following:
However, I noticed significant fan noise from the GPU, and despite having all mods removed, the game crashed within 5 seconds after just rotating the camera slightly.
Due to the severity of the crashes, I reverted the game back to DX9 mode. In DX9, the game ran smoothly with no crashes or black screens, and there was no noticeable fan noise from the GPU.
Based on these observations, I have a few questions:
Any insights or suggestions would be greatly appreciated. Thank you!
