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PetalEmms's avatar
PetalEmms
4 months ago
Solved

Sims 4 crashing after 22 october 2024 update

My Sims 4 keeps crashing after the update two days ago. I've tried deleted my Sims folder and disabling some of my packs, but it's still doing it. I can play okay at the sim's house but if I scroll a...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 months ago

    @PetalEmms  Please force Sims 4 to use DirectX 11 mode.  Open your EA App game library, select Sims 4 > Manage > View properties, and add -dx11 to the command line box.

    Separately, your C drive is somewhat low on space.  I'd suggest trying to clear another 10 GB or so, if you can.  Your external drive has plenty of space, so it shouldn't be difficult to move over some data.

Shelbiz2000's avatar
Shelbiz2000
Rising Novice
4 months ago

I am also having this problem. I thought it was a graphics driver being outdated, so I updated Windows and updated my drivers. I also play tested with a new SIms 4 folder with no CC. My game is still crashing from this problem. I ran a dxdiag but I believe it states there are no problems found. I attached it below. Any other suggestions? 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 months ago

    @Shelbiz2000  It looks like you've forced Sims 4 to run in DirectX 9 mode.  Does it work better in DX11 mode?  Please undo whichever setting is forcing DX9 and let me know.

    If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to play Sims 4, specifically in DX11 mode.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

    • jstaxxkey's avatar
      jstaxxkey
      3 months ago

      Source
      The Sims™ 4

      Summary
      Stopped working

      Date
      ‎11/‎23/‎2024 6:44 AM

      Status
      Report sent

      Description
      Faulting Application Path: D:\The Sims 4\Game\Bin\TS4_DX9_x64.exe

      Problem signature
      Problem Event Name: APPCRASH
      Application Name: TS4_DX9_x64.exe
      Application Version: 1.110.311.1020
      Application Timestamp: 67254670
      Fault Module Name: TS4_DX9_x64.exe
      Fault Module Version: 1.110.311.1020
      Fault Module Timestamp: 67254670
      Exception Code: c0000005
      Exception Offset: 0000000001912b2e
      OS Version: 10.0.26100.2.0.0.256.48
      Locale ID: 1033
      Additional Information 1: a286
      Additional Information 2: a286202c0e8fa891f0dd275c61875b58
      Additional Information 3: 3de5
      Additional Information 4: 3de5b64c45e8fbd414f8d67b0a0db400

      Extra information about the problem
      Bucket ID: fe318ad02f2e87907c1ae68c0bf284cc (2025184471626712268)

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        3 months ago

        @jstaxxkey  What issue are you having?  Please describe it in detail.  All I can tell from this information is that Sims 4 crashed at some point, not in what context.  And if you use mods or custom content, please test with your Mods folder removed and let me know whether it helps.

        Please also run a dxdiag and attach it to your reply.

        https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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