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LittlePinkDino16's avatar
LittlePinkDino16
Rising Novice
2 years ago
Solved

Sims 4 crashing after infants update

Hello! I have been having issues launching the sims 4 after the infants' update went live last week. I will try to launch the game, and after the EA and Maxis logo, it will crash on the sims 4 logo every single time. I have tried uninstalling and reinstalling, reparing game, I've deleted my mods folder and mods manager, I've even taken out my sims 4 folder in my documents tab so it could create a new one and it still hasn't work. I've attached my crash log, but if someone could help me see these cute new infants and play the expansion I would be forever grateful!

  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @LittlePinkDino16  Please uninstall any Razer software you have installed.  Chroma is crashing Sims 4, but other Razer apps may also cause problems.  If the game works after this, you can try reinstalling the software; sometimes all it takes to fix this problem is uninstalling and reinstalling.  But please do test at least once with all the Razer apps removed.

    If this doesn't help, disable your RGB software as well, if you have any.  You can do so through the Task Manager; it's probably not necessary to uninstall the software entirely.

    The reason the lastcrash wouldn't attach before is that this site rejects .txt files if they have xml coding in them, or something that looks like xml.  That's why I suggested deleting the first line of the file.

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @LittlePinkDino16  Please uninstall any Razer software you have installed.  Chroma is crashing Sims 4, but other Razer apps may also cause problems.  If the game works after this, you can try reinstalling the software; sometimes all it takes to fix this problem is uninstalling and reinstalling.  But please do test at least once with all the Razer apps removed.

    If this doesn't help, disable your RGB software as well, if you have any.  You can do so through the Task Manager; it's probably not necessary to uninstall the software entirely.

    The reason the lastcrash wouldn't attach before is that this site rejects .txt files if they have xml coding in them, or something that looks like xml.  That's why I suggested deleting the first line of the file.