Sims 4 Crashing in CAS within Ten Minutes

Witch_of_Water​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

puzzlezaddict​ Thanks for explaining how to do that - here you go!

Witch_of_Water​  Please update your laptop's graphics driver, which is from 2020.  Here's the newest compatible driver from Intel:

https://www.intel.com/content/www/us/en/products/sku/208658/intel-core-i51135g7-processor-8m-cache-up-to-4-20-ghz/downloads.html

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart the laptop afterwards and before trying to play.

HP software sometimes blocks drivers not provided by HP, even when the drivers are compatible with the hardware, as this one is.  So if you get an error when trying to install this driver, that's why.  You can get around it though:

https://www.intel.com/content/www/us/en/support/articles/000087660/graphics.html

puzzlezaddict​ Thank you! As I'd never had crashing problems before, it didn't occur to me that it might be my laptop. I'll update it and see if that fixes the issue!