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09c88c8727ac5d79's avatar
09c88c8727ac5d79
Rising Newcomer
3 days ago

Sims 4 crashing in the middle of my game

I have been having trouble with my sims 4 crashing my computer, out of nowhere, in the middle of my game. The screen just goes black, the computer doesnt shut down, but it acts as if it did. I have to manually shut it down and restart to get back on. It started out of the blue, my game was working just fine last month. Ive tried removing mods, and verifying my files. I am not very tech savvy, but love playing sims. I have had my sons look at it for me, they say maybe its a problem with the latest update, but I am very frustrated about it. Can anyone please help me figure out what is wrong?

1 Reply

  • 09c88c8727ac5d79​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.