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denid00dle's avatar
denid00dle
Seasoned Newcomer
2 months ago

Sims 4 crashing intermittently

@puzzleaddict please would you mind helping me as well? Attaching my dxdiag, My game was closing initially within 10 minutes after opening when id place a plot from the gallery, so i decided to build...
crashing
  • puzzlezaddict's avatar
    puzzlezaddict
    2 months ago

    denid00dle  Your dxdiag shows that your C drive is almost completely full.  2.1 GB free space isn't enough for Windows to maneuver properly even when it's not running any demanding programs.  Please try to clear another 25 GB or so and let me know whether it helps.  If necessary, you can move data to E or F, or reinstall a game there.  Since both are SSDs, you likely wouldn't notice a performance in Sims 4 or most games other than perhaps something very new.

    If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

denid00dle  Your dxdiag shows that your C drive is almost completely full.  2.1 GB free space isn't enough for Windows to maneuver properly even when it's not running any demanding programs.  Please try to clear another 25 GB or so and let me know whether it helps.  If necessary, you can move data to E or F, or reinstall a game there.  Since both are SSDs, you likely wouldn't notice a performance in Sims 4 or most games other than perhaps something very new.

If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • denid00dle's avatar
    denid00dle
    Seasoned Newcomer
    2 months ago

    omg thank you so much, i made some space and played for like 2 hours so far. i pray all good things come your way !!

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