Sims 4 crashing my computer
Hi. About a week ago, The Sims 4 started to crash my computer, I have no idea what triggered this, but I just purchased the new for rent expansion and been playing with the same save file for about a...
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I just finished deleting all files connected to EA and TS4, unistalled then installed all the packs. It took 2 minutes of playing with the Laurents to crash my computer... Something that I discovered is that in my saves folder, another folder named "sratch" appeart with hunderds of hundreds of SAV files, I think I read it somewhere that it is supposed to disappear after the game stops? But maybe it's just because of the crash.
I attached the DxDiag file, could someone please have a look at it?
@vivas2001 Thanks for the dxdiag, which lists several serious crashes of the graphics driver. So it's a good idea to clean-uninstall and reinstall the driver, as described here:
You can get a fresh copy of the newest Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/216928/en-us/
Please also run a Windows search for mpns.exe, which crashed a couple times as well. Looking it up, I see that multiple applications use the same name. One is a component of Windows and perfectly save, but it also doesn't crash often; another may be malware. The idea here is to find out how many copies you have on your system and where they're located. I'm not saying your computer has a virus, only that it's worth checking.
Open a File Explorer window, click This PC in the left panel, and enter mpns in the search bar in the upper-right corner. When the scan finishes, expand the window sideways so you can see the fuill file path for each entry, and post a screenshot if you want me to take a look. If the Windows search is unhelpful, you can use Everything, from VoidTools, instead: it's a much more effective search. But if you prefer not to install anything, the Windows search is probably good enough.
Hi @puzzlezaddict . Thank you very much for your help! I really appreciate it. 🙂
I tried your proposed idea of cleaning, uninstalling and reinstalling the driver, but unfortunately it did not work, it still crashed.
After that, searching mpns gave me new hope, because the route was showing some error through System Mechanic application. So my partner helped me disable all the options of System Mechanic that could possibly cause the crash and shut down of my PC. It worked at first, I tried out several households, so I thought the issue is solved and I added back my old save file. Played a littlebit and I risked playing with the Laurents. Well it crashed again..
Now I am after a full clean,delete and reinstallation of Windows. With a new file it seemed to work, for approx 1 hour, but I will try to play with that.
I am afraid to test it with the old save file, even tho I really really want to have that... Do you think it's possible that the save file is causing the issue (even tho new files before were also crashing especially with that household)? I don't understand what is wrong, before the last patch I never had problems like this and it is only happening with the Sims 4.
@vivas2001 It's possible that the old save is corrupted to some extent. It's also possible you're seeing more than one issue. For the new crash, did you add any sims or lots to it, either from your own library or from the Gallery, or did you start fresh with no existing content?
I'd like to see some info from the newest crash as well. Please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
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