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7 months ago
@puzzlezaddict Hi! This thread is a few months old but I'm having a similar problem where I try opening my game, it gets to the load screen, and it flashes white and goes back to EA. I've been scrolling through the thread and I did the dxdiag to see if it was also my graphics, though I'm not sure how to read it so I attached it below. Please, anything helps!
puzzlezaddict
7 months agoHero+
@Wynn1e A dxdiag is almost always useful. In your case, please try this workaround for other Surface models (post 17):
https://answers.ea.com/t5/PC/Sims-4-Crashing-Freezing-Lag-Surface-Pro-7/m-p/13477590#M270800
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