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Peanutjelly231's avatar
4 years ago

sims 4 crashing on startup after maxis logo

Pretty much what the title says. Here's a list of things I have tried so far:

- Restart PC
-Uninstall Sims 4

-Repair game in Origin

-Uninstall Origin

-Clear Origin cache

-Running Origin as administrator

-Turning off Origin in game

I have checked my drivers and they are up to date. I am on PC with Windows 10. I have no custom content or mods installed. Sims 64 bit and 32 bit are allowed past antivirus/firewall. 

20 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Peanutjelly231  Sorry for the late reply.  I wanted a second opinion on the crash dump because I wasn't sure what to make of it.  And unfortunately, while it's clear what happened in terms of the error itself, it's not clear why.  This could still be a hardware or a software issue.

    So to start, please run Apple's built-in diagnostics:

    https://support.apple.com/en-us/HT202731

    If you see any result other than "no issues found," please stop here and let me know what reference code(s) you received.  Otherwise, please boot back into Windows and do a repair install:

    https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

    If you use an ISO file, you won't need a USB or any other outside device.  This process should allow you to preserve all your data, but if you get to step 13 and are NOT prompted to choose what to keep, back out and start over.

    Once you've rebooted, please test the game again.  It's also worth disabling Game Mode and Game Bar, both under Windows Settings > Gaming.

    If you get another crash, let me know.

  • Peanutjelly231's avatar
    Peanutjelly231
    4 years ago
    @puzzlezaddict got no error found. Did the reboot and turned off the game stuff and still crashed. checked crashdumps but there was no new crash dmp file.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Peanutjelly231  So you went through the whole repair install process?  If so, and that didn't help, please run a virus scan.  Download Malwarebytes (the free trial is fine):

    https://www.malwarebytes.com/mwb-download

    Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for scans and for your C drive (and any other if you happen to have an external plugged in), and let it do its job.  This will probably take at least an hour, so you may want to set it to run while you're doing something else.  Please attach its report so I can take a look.

  • Peanutjelly231's avatar
    Peanutjelly231
    4 years ago
    @puzzlezaddict @puzzlezaddict yes, i did the repair install. Malwarebytes
    www.malwarebytes.com

    -Log Details-
    Scan Date: 5/28/22
    Scan Time: 12:13 PM
    Log File: 0f09b12c-dea1-11ec-a547-3c7d0a0bbf3b.json

    -Software Information-
    Version: 4.5.9.198
    Components Version: 1.0.1689
    Update Package Version: 1.0.55529
    License: Trial

    -System Information-
    OS: Windows 10 (Build 19044.1288)
    CPU: x64
    File System: NTFS
    User: DESKTOP-PN0TTUA\maddi

    -Scan Summary-
    Scan Type: Custom Scan
    Scan Initiated By: Manual
    Result: Completed
    Objects Scanned: 701546
    Threats Detected: 0
    Threats Quarantined: 0
    Time Elapsed: 36 min, 12 sec

    -Scan Options-
    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Enabled
    Heuristics: Enabled
    PUP: Detect
    PUM: Detect

    -Scan Details-
    Process: 0
    (No malicious items detected)

    Module: 0
    (No malicious items detected)

    Registry Key: 0
    (No malicious items detected)

    Registry Value: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Data Stream: 0
    (No malicious items detected)

    Folder: 0
    (No malicious items detected)

    File: 0
    (No malicious items detected)

    Physical Sector: 0
    (No malicious items detected)

    WMI: 0
    (No malicious items detected)


    (end)
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Peanutjelly231  Please try another clean boot, again going through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running.  If you're not sure, err on the side of ending the process in question; you can always reboot your computer if necessary.  And this time, disable any antivirus you're using or any other security-related software (including Malwarebytes).  Disable Windows Defender and Controlled Folder Access as well:

    https://support.microsoft.com/en-us/windows/turn-off-defender-antivirus-protection-in-windows-security-99e6004f-c54c-8509-773c-a4d776b77960

    https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

    While I wouldn't normally suggest doing this, since you don't want your computer to be vulnerable, you should be safe as long as you don't open anything other than Origin and Sims 4.

    Additionally, disconnect any external device that isn't critical, basically everything other than your keyboard and mouse.

    If that doesn't help, please run memory diagnostics within Windows.  The gold standard is MemTest86, which is free but does require a USB stick you don't mind erasing.  Link and detailed guide:

    https://www.memtest86.com/index.html

    https://www.overclockersclub.com/guides/memtest86_memory_guide/

    If you don't have a spare USB, you can try running Windows's built-in memory diagnostic test.  It's not as thorough but does still catch many issues:

    https://docs.microsoft.com/en-us/previous-versions/technet-magazine/ff700221(v=msdn.10)?redirectedfrom=MSDN

    Please post the results.

  • Peanutjelly231's avatar
    Peanutjelly231
    4 years ago
    @puzzlezaddict disabling security options didnt work. i ran the memtest and got an error: "Failed to write to \\. \PhysicalDrive2 at offset 511705088 (0x1e800000)." and it couldn't finish. i suspect it's because the USB i used appeared to not have enough space to store the image. so I ran the windows built in memory test which found no errors.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Peanutjelly231  Just to double-check, did you try a clean boot with everything disabled, as described, or did you only test disabling the security options separately?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Peanutjelly231  I'm sorry, but the only other thing I can think to suggest is that you wipe the Bootcamp partition and redo it.  If you do go that route, please install ONLY Origin and Sims 4 and see how it goes.  Don't even transfer over any data you save from the current Windows install until you've tested, and don't plug in any peripherals other than the keyboard and mouse.

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