Sims 4 Crashing since June Update
@stormyrainbow73 Your dxdiag lists a couple of crashes related to Aura AV, which looks to be antivirus software (I'd never heard of it until now). So please disable it, temporarily of course, to see whether Sims 4 runs better. As long as you don't do anything else at the same time, your computer should be safe. If this does help, you can set exceptions for EADesktop.exe and TS4_DX9_x64.exe, or everything in the Bin folder in which the latter resides.
If that doesn't help, please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Please also uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling. The App's installer is crashing for some reason, perhaps while trying to update, or look for updates, so a fresh install would be best.
